Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estefani Arce

Broken Arrow,OK

Summary

Encouraging motivating leader and analytical problem-solver with talents for team building with strong communication skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success and meet customer promise. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Area Manager of Operations

Amazon Fulfillment Center
07.2021 - Current
  • Led various levels of professional leaders, mentored 6 to promotional inclined opportunities.
  • Highly operationally involved; set building and network records for Gen10 -TUL2- Inbound; strongly improving a process to insist on the highest standards and meet the customer promise.
  • Facilitated strong communication & collaboration between all departments, resolving conflicts/risks & analyzing solutions to problems solve and resolving building wide barriers with action plans to ensure the costumer promise is prioritize.
  • Increased overall efficiency by identifying areas for improvement for quality, cost, performance and implementing best practices. As a result, demonstrating the ability to drive WoW performance by 38% & received manager of the month award for cost, while maintaining healthy connections report within 85% or above favorability.
  • Managed multiple projects simultaneously. Oversaw inventory management and reducing waste. Networked with DFW7 & closely monitored the damageland department making significant improvement with compliance and recovering 1.2 million dollars Q4 2023-Q1 2024.
  • Implemented safety protocols to maintain a secure work environment for employees and customers. Specifically adding visible signage to promote best & safest practices.

Process Assistant

Amazon Fulfillment Center
11.2020 - Current
  • Define strategies and create a plan to achieve ambitious operational objectives.
  • Engage with associates and help develop practices.
  • Assist assigned Area Manager by Tracking TOT, HRRs, STU, IB actions, OOWA, and covering floor when absent.
  • Responsible for daily shift staffing to plan for daily goals.
  • Produced Career Development with associates seeking to proceed a leadership role.
  • Assisted operations manager with assigned projects, POC system for FHN and introducing case stow to associates. Responsible for monitoring case stow rates to develop progress, coached associates the process of case stow, developed a system for waterspiders to keep track of work and 5S.

Manager

Old School Bagel
12.2018 - 11.2020
  • Cross-trained in every store role to maximize operational knowledge.
  • Developed a system which increased the speed of food preparation and customer satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Assisted with tracking finances and labor by developing promotions to increase sales.
  • Developed and maintained exceptional customer service standards.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.

Togo Specialist

Olive Garden
08.2010 - 11.2020
  • Meet with store managers weekly to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Develop ideas to drive customer satisfaction.
  • Promote catering sales and develop a set schedule for deliveries.
  • Answer telephones and assist with information needed, taking messages, or transferring calls.
  • Owned the responsibility of the togo department by training new employees and coaching to develop on time and accurate orders.

Probation Officer

Oklahoma Department Of Corrections
05.2018 - 12.2018
  • Reported violations of supervision conditions to the State's Attorney’s office.
  • Assisted probationers with resolving housing, employment and social services problems.
  • Monitored offenders activities while on probation to ensure fulfillment of court ordered requirements.
  • Observed and recommended special community services rehabilitation to support offenders.
  • Supervised adult offenders to monitor compliance with court ordered conditions.
  • Created, organized and maintained files, daily case notes and electronic databases.
  • Conducted drug test and reported violations.

Detention Officer

Tulsa County Sheriffs Office
09.2017 - 03.2018
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained appropriate control, security and well-being over those detained.
  • Implemented defensive tactics and physical restraints to maintain safety and security of David L. Moss facility.
  • Conduct cell searches for contraband, weapons, or drugs.
  • Enforces institutional policies and procedures.
  • Maintained detainee pod of up to 96 individuals at a time on a daily basis

Corporate Trainer

Bricktown Brewery
09.2014 - 11.2016
  • Developed new training procedures and educated employees of the company to improve knowledge and skill development.
  • Educated team members on time and resource management to improve organizational efficiency and control costs.
  • Wrote, optimized and monitored training processes.
  • Identified potential issues and determined solutions.
  • Lead and support training team.
  • Educate and develop leaders.

Education

C.L.E.E.T
Ada, Oklahoma

Law Enforcement

T.C.S.O Training
Tulsa, OK
11.2017

Bachelor of Science - Criminal Justice

University of Arkansas-Fort Smith
Fort Smith, AR
12.2014

High School Diploma -

Northside High School
Fort Smith, Arkansas
05.2010

Skills

  • Workforce Planning
  • Budget knowledge
  • Effective leader
  • Outstanding communication skills
  • Team building
  • Strategic planning and organization
  • First aid and CPR certified
  • Quality/productivity control strategies
  • Report writing experience
  • Customer Service
  • Operational Efficiency
  • Knowledge of performance tracking

Languages

Spanish
Native or Bilingual

Timeline

Area Manager of Operations

Amazon Fulfillment Center
07.2021 - Current

Process Assistant

Amazon Fulfillment Center
11.2020 - Current

Manager

Old School Bagel
12.2018 - 11.2020

Probation Officer

Oklahoma Department Of Corrections
05.2018 - 12.2018

Detention Officer

Tulsa County Sheriffs Office
09.2017 - 03.2018

Corporate Trainer

Bricktown Brewery
09.2014 - 11.2016

Togo Specialist

Olive Garden
08.2010 - 11.2020

C.L.E.E.T

Law Enforcement

T.C.S.O Training

Bachelor of Science - Criminal Justice

University of Arkansas-Fort Smith

High School Diploma -

Northside High School

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Estefani Arce