Estefani Campos
Orlando,FL
Summary
Driven Assistant Manager at Bocas Grill, adept in money handling and fostering exceptional customer relations. Excelled in elevating service standards and sales performance, achieving significant repeat business through strong client relationships and team motivation. Demonstrated sales expertise and a robust work ethic, contributing to a positive and results-driven work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bocas Grill
02.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Developed strong client relationships for repeat business and increased referrals.
Server
Bocas House
03.2015 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Phlebotomy
Florida National University
Hialeah, FL09.2019
High School Diploma -
Colegio Belagua
Guatire06.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales Strategies
- Goals and performance
- Sales Goals
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Sales expertise
- Sales Techniques
- Suggestive Selling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Bocas Grill
02.2021 - Current
Server
Bocas House
03.2015 - 02.2021
Phlebotomy
Florida National University
High School Diploma -
Colegio Belagua
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