Estefani Candelaria
Fort Lauderdale,FL
Summary
Dynamic Clinical Specialist at Visionworks with expertise in medical terminology and patient records analysis. Proven track record in enhancing team performance through training and exceptional customer service. Skilled in EMR documentation and healthcare management, fostering positive patient experiences. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Clinical Specialist SL
Visionworks
Pompano Beach, FL
07.2016 - Current
- Enhanced clinical team performance by providing continuous training on new medical devices and procedures.
- Investigated patients clinically by observation and use of specialist equipment.
- Provided excellent customer service, addressing concerns promptly and courteously.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Assistant Manager
Sally Beauty Supply
Deerfield Beach, FL
10.2010 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Managed scheduling for store shifts to accomplish proper staffing.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Sales Associate
Bealls Dept Store
Deerfield Beach, FL
10.2010 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Food Server
Sunrise Senior Living
Boca Raton, FL
09.2004 - 07.2006
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Checked on guests throughout meal to attend to needs and provide great service.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
License - Esthetician/ Electrolysis
Florida College of Natural Health
Pompano Beach, FL05-2010
Diploma - Massage Therapy
Lincoln Technical Institute
New Jersey 04-2008
High School Diploma -
Henry Snyder High School
Jersey City, NJ06-2007
Skills
- Customer relationship management (CRM)
- Education proficiency
- Clinical expertise
- EMR documentation
- Healthcare management
- Prior authorization verification
- Patient records analysis
- Medical terminology
- Data entry
- Microsoft office
- Computer skills
- Administrative and office support
- Customer service
- Medical billing
- Retail operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Specialist SL
Visionworks
07.2016 - Current
Assistant Manager
Sally Beauty Supply
10.2010 - 07.2016
Sales Associate
Bealls Dept Store
10.2010 - 03.2013
Food Server
Sunrise Senior Living
09.2004 - 07.2006
License - Esthetician/ Electrolysis
Florida College of Natural Health
Diploma - Massage Therapy
Lincoln Technical Institute
High School Diploma -
Henry Snyder High School