Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estefani Guillen Guzman

Tacoma,WA

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Skilled Shift Supervisor and Assistant Manager bringing 6 years of experience as team leader and deep knowledge of various operations. Proficient in setting goals, training new employees and monitoring performance. Effectively communicates with team members and managers of all levels. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Bilingual professional offering commercial and residential experience plus fluency in English and Spanish. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Cash America
Tacoma, WA
04.2023 - Current
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed strategy to increase sales and drive profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.

Assistant Manager

West Coast Self Storage
Tacoma, WA
09.2021 - 04.2023
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Reviewed leases to guarantee proper level of service for tenants.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.

Gas Station Clerk

76 Gas Station
Tacoma, WA
03.2017 - 05.2020
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.

Shift Supervisor

Kentucky Fried Chicken
Tacoma, WA
06.2014 - 03.2017
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education

High School Diploma -

Franklin Pierce High School
Tacoma, WA
06.2015

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Revenue Forecasting
  • Complex Problem Solving
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Bilingual (Spanish)
  • Team Collaboration and Leadership
  • Cash Handling Ability
  • Customer Service
  • Problem Resolution
  • Money Handling
  • Team motivation
  • Teamwork and Collaboration
  • Staff Supervision
  • Team Management
  • Clerical Support
  • Task Delegation
  • Negotiation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Manager

Cash America
04.2023 - Current

Assistant Manager

West Coast Self Storage
09.2021 - 04.2023

Gas Station Clerk

76 Gas Station
03.2017 - 05.2020

Shift Supervisor

Kentucky Fried Chicken
06.2014 - 03.2017

High School Diploma -

Franklin Pierce High School

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Estefani Guillen Guzman