ESTEFANI RODRIGUEZ
Fontana,CA
Summary
Dedicated HR Specialist with a proven track record of excellence in streamlining HR processes and maintaining a harmonious workplace environment. Proficient in onboarding procedures, benefits administration, and complex problem-solving, with a strong commitment to upholding company guidelines. Fluent in English and Spanish, facilitating effective communication across diverse teams. Adept at file and records management, ensuring efficient access to critical information. Skilled in Microsoft Office Suite and known for exceptional customer relations. Recognized for resolving employee conflicts, administering disciplinary actions, and successfully navigating complex HR challenges. A trusted resource for both management and employees, known for maintaining confidentiality and fostering positive workplace relations. Excels in handling paperwork, and delivering new hire orientations with precision. Eager to contribute expertise to a forward-thinking organization.
Overview
7
7
years of professional experience
Work History
HR Specialist
Phoenix Traffic Management
03.2023 - Current
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered disciplinary actions in accordance with company policies and procedures, ensuring fair and consistent enforcement to address employee performance issues and maintain productive work environment
- Resolved employee complaints and grievances successfully through mediation and collaboration.
HR Associate
Mowbray's Tree Service
03.2022 - 03.2023
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Administered disciplinary actions in accordance with company policies and procedures, ensuring fair and consistent enforcement to address employee performance issues and maintain a productive work environment.
- Collaborated with HR team and management to support workplace investigations, gathering relevant information, conducting interviews, and maintaining confidentiality in compliance with company policies and legal requirements.
Front Desk Agent
HAMPTON INN & SUITES
03.2017 - 12.2022
- Answer inquiries pertaining to hotel services, guest registration, and travel directions.
- Perform bookkeeping activities, such as balancing accounts.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Social Services Assistant
CASA BONITA CONVALESCENT HOSPITAL
06.2018 - 08.2018
- Process, and maintain personnel related documentation, such as grievances. Set up meetings with legal guardian's
- Oversee day-to-day group activities of residents.
- Schedule medical appointments for residents.
- Transport and accompany residents to medical appointments.
Education
Bachelor of Arts (B.A - Sociology
UNIVERSITY OF CALIFORNIA-RIVERSIDE
RIVERSIDE, CA06.2021
Sociology
Yonsei University
Seoul, South Korea12.2019
Skills
- Onboard New Hires
- Benefits Administration
- Complex Problem-Solving
- File and Records Management
- Affirmative Action Guidelines
- Customer Relations
- Microsoft Office Suite
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HR Specialist
Phoenix Traffic Management
03.2023 - Current
HR Associate
Mowbray's Tree Service
03.2022 - 03.2023
Social Services Assistant
CASA BONITA CONVALESCENT HOSPITAL
06.2018 - 08.2018
Front Desk Agent
HAMPTON INN & SUITES
03.2017 - 12.2022
Bachelor of Arts (B.A - Sociology
UNIVERSITY OF CALIFORNIA-RIVERSIDE
Sociology
Yonsei University
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