Estefani Soto
Streamwood,IL
Summary
Dynamic professional with a proven track record in workload management and exceptional customer service management, honed across roles at The Home Depot Inc and other leading retailers. Skilled in merchandise presentation and relationship building, I excel in driving sales floor resets and promotional planning, significantly enhancing shopping experiences. Committed to excellence, I adeptly balance multiple priorities, ensuring operational efficiency and team collaboration.
Overview
8
8
years of professional experience
Work History
Sales Associate
Charming Charlie
South Barrington, Illinois
10.2017 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
MET Supervisor
The Home Depot Inc
Carpentersville, IL
07.2020 - Current
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Established a strong safety culture within the team by conducting regular safety audits and trainings.
Sales Representative
ARS Rescue Rooter
10.2018 - 04.2025
- Expanded customer base through cold calling, networking, and relationship building.
- Exceeded sales targets through effective planning and goal setting.
Education
Associate Of Business Administration - Marketing
Elgin Community College
Elgin, ILSkills
- Workload management
- Merchandise presentation
- Retail display setup
- Maintaining stock levels
- Stock replenishment
- Product pricing
- Promotional planning
- Seasonal planning
- Seasonal product promotion
- Sales floor resets
- Fixture updates
- SOP enforcement
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Active listening
- Adaptability and flexibility
- Customer service management
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
MET Supervisor
The Home Depot Inc
07.2020 - Current
Sales Representative
ARS Rescue Rooter
10.2018 - 04.2025
Sales Associate
Charming Charlie
10.2017 - 05.2019
Associate Of Business Administration - Marketing
Elgin Community College