Estefania Corrales Torres
Sunnyside,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Health Worker
Yakima Neighborhood Health Services
Sunnyside, WA
09.2023 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Receptionist
Wyckoff Farms
Prosser, WA
05.2023 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
Receptionist
One Stop Trucking
Sunnyside, WA
03.2022 - 09.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected cash and card payments, processed transactions and updated relevant records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Rite Aid
Sunnyside, WA
02.2020 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
Education
Diploma - High School Graduate
North High School
Phoenix, AZ2019
Skills
- Positive Attitude and Energetic
- Call answering and Routing
- Greeting and Seating Clients
- Customer Complaint Resolution
- Fast learner
- Multitasking
- Data Entry and Database Software
- Data research and Analysis
- Time Management
- Call Transfer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Skills
- Billing and Payment Processing
- Telephone Skills
- Customer Service
- Visitor Check-In
- Appointment Scheduling Software
Certification
Certified as a Community Health Worker and Health Insurance Navigator
Timeline
Community Health Worker
Yakima Neighborhood Health Services
09.2023 - Current
Receptionist
Wyckoff Farms
05.2023 - Current
Receptionist
One Stop Trucking
03.2022 - 09.2022
Cashier
Rite Aid
02.2020 - 11.2021
Diploma - High School Graduate
North High School