Estefania Lira Mora
Hilliard,Ohio
Summary
Motivated professional with a degree in international studies and diplomacy. Fully bilingual with vast experience in onboarding new associates, exceptional customer care, administration, and management. A real go-getter with a positive attitude and well-developed interpersonal skills. Organized, detail-oriented, and a capable multi-tasker. Tenacious about keeping operations on schedule and on budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Overview
5
5
years of professional experience
Work History
Bilingual District Workforce Manager
Surge Staffing
02.2024 - Current
- Oversee the operations of five different sites, ensuring adherence to company standards and policies.
- Coordinate with site managers to implement strategies for optimizing efficiency and productivity.
- Conduct regular site visits to assess performance, address concerns, and provide support as needed.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
WORKFORCE MANAGER II
Surge Staffing
07.2023 - 02.2024
- Served as a link between management and employees by handling questions, interpreting, and helping resolve work-related problems.
- Cultivate and maintain strong relationships with clients to understand their needs and expectations.
- Provide guidance, training, and support to site managers
BILINGUAL ON SITE SUPERVISOR, US
Surge Staffing
02.2022 - 07.2023
- Complete and maintain company reports to log individual and client location sales/service activity.
CUSTOMER CARE REPRESENTATIVE, US
Kimball Midwest
08.2021 - 02.2022
- Support sales team through phone interactions with leads, prospects and end-user customers while handling large volume of outbound sales calls to potential customers.
ORDER FILLER, US
Kimball Midwest
04.2019 - 08.2021
- Checked inventory and selected products from specific locations based upon availability.
Education
INTERNATIONAL STUDIES -
Santa Maria University
01.2017
No Degree -
EF International Schools of English in New York
New York, NYNO DEGREE -
EF International Schools of English in Atlanta
Atlanta, GASkills
- Employee onboarding
- Bilingual capability
- Administrative support
- ADP knowledge
- Ability to analyze and evaluate people, data, and things to determine courses of action
- MS Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual District Workforce Manager
Surge Staffing
02.2024 - Current
WORKFORCE MANAGER II
Surge Staffing
07.2023 - 02.2024
BILINGUAL ON SITE SUPERVISOR, US
Surge Staffing
02.2022 - 07.2023
CUSTOMER CARE REPRESENTATIVE, US
Kimball Midwest
08.2021 - 02.2022
ORDER FILLER, US
Kimball Midwest
04.2019 - 08.2021
INTERNATIONAL STUDIES -
Santa Maria University
No Degree -
EF International Schools of English in New York
NO DEGREE -
EF International Schools of English in Atlanta
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