Estefania Maldonado
Morgan Hill,CA
Summary
Dynamic Program Supervisor with expertise in staff training, operational leadership, and client advocacy. Proven track record in enhancing community services and coordinating effective program delivery to meet organizational goals.
Results-driven professional with extensive experience in program implementation and evaluation. Skilled in document management, psychosocial evaluation, and developing training materials. Committed to fostering community partnerships and improving service delivery through effective program strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Supervisor
Community Solutions
San Jose, CA
02.2019 - Current
- Supervised program implementation to ensure alignment with organizational goals and community needs.
- Developed training materials and conducted workshops for staff on best practices in program delivery.
- Coordinated evaluations and assessments to measure program effectiveness and identify areas for improvement.
- Collaborated with community stakeholders to enhance service delivery and expand outreach initiatives.
Case Manager
LCA
San Jose, CA
12.2018 - 02.2019
- Coordinated comprehensive care plans for diverse client needs, ensuring alignment with organizational policies.
- Conducted regular assessments to evaluate client progress and adjust service strategies accordingly.
- Liaised with healthcare providers and community resources to facilitate access to vital services for clients.
- Monitored case files and documentation for compliance with regulatory standards and best practices.
Administrative Assistant
Beacon School
San Jose, CA
01.2016 - 06.2017
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for meetings, events, and appointments to optimize resource allocation.
- Developed and maintained filing systems for documents, enhancing retrieval efficiency and organization.
- Assisted in preparing reports and presentations, ensuring clarity and accuracy of information presented.
Receptionist
The Ford Store Morgan Hill
Morgan Hill, CA
06.2012 - 06.2014
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Handled multi-line phone system, ensuring timely and accurate responses to customer calls.
- Scheduled appointments for service and sales departments, optimizing daily workflow and efficiency.
- Maintained organized filing system for customer records and documents, enhancing retrieval speed.
Education
Master of Science - Social Work
San Jose State University
San Jose, CA05-2026
Bachelor of Arts - Psyschology
San Jose State University
San Jose, CA12-2018
Skills
- Staff training
- Staff development
- Document management
- Operational leadership
- Fluent in Spanish
- Document management skills
- Organization and multitasking
- Client advocacy
- Psychosocial evaluation
- Psychoeducation
Certification
MHRS
51/50 Cardholder
Languages
Spanish
Native or Bilingual
Timeline
Program Supervisor
Community Solutions
02.2019 - Current
Case Manager
LCA
12.2018 - 02.2019
Administrative Assistant
Beacon School
01.2016 - 06.2017
Receptionist
The Ford Store Morgan Hill
06.2012 - 06.2014
Master of Science - Social Work
San Jose State University
Bachelor of Arts - Psyschology
San Jose State University