Estefania Ruvalcaba
Dallas,TX
Summary
Proven achiever with a solid background in front desk operations and sales, demonstrated at Motel 6 Hotel by streamlining processes for enhanced efficiency and customer satisfaction. Skilled in document management and customer service, adept at multitasking and fostering teamwork. Successfully managed high call volumes and financial transactions, significantly improving guest and customer experiences.
Overview
7
7
years of professional experience
Work History
Frond Desk
Motel 6 Hotel
Mesquite, TX
01.2023 - 05.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Sales Associate
Boost Mobile Store
Mesquite, TX
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Thai Diamond
Amarillo, TX
08.2017 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma - Accounting And Business Management
Tascosa High School
Amarillo, TX05.2015
Skills
- Scheduling appointments
- Document Management
- Initiative-taking
- Basic accounting
- Appointment Scheduling
- Appointment Setting
- Records Management
- Mail Management
- Reminder calls
- Inventory Oversight
- Front Desk Operations
- Customer Service
- Flexible Schedule
- Inventory Management
- Data Entry
- Teamwork and Collaboration
- Multitasking
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Boost Mobile Store
10.2023 - 12.2023
Frond Desk
Motel 6 Hotel
01.2023 - 05.2024
Cashier
Thai Diamond
08.2017 - 11.2020
Diploma - Accounting And Business Management
Tascosa High School