Estefania Falla Jodway
San Francisco,CA
Summary
MS International Business graduate with a background in international trade, business coordination, and project support across multicultural environments. Seeking opportunities at organizations that value strong communication and stakeholder coordination skills. Known for adaptability, strong interpersonal skills, and the ability to manage multiple priorities in dynamic settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Operations Associate
Project Based
San Francisco, CA
01.2024 - Current
- Implemented operational improvements to deliver project-specific assistance for enhancing the daily business functions of a mobile game development company.
- Analyzed and refined task organization and planning processes to enhance speed, quality and efficiency of workflows.
- Worked closely with management to document internal requirements, organize client follow-ups, and provide ongoing support for operational decision-making during high-workload periods.
Business Advisor
Casanova Colombian Volcanic Coffee
San Francisco, CA
08.2025 - 12.2025
- Provided advisory support during early market entry planning for an emerging coffee brand.
- Assisted in identifying commercial, operational, and market-entry risks.
- Supported early risk identification and mitigation discussions under conditions of uncertainty.
- Contributed to structured decision-making conversations involving trade-offs, constraints, and response options.
Independent Projects & Professional Development
Personal and Professional Growth
San Francisco, CA
01.2022 - 12.2024
- Worked on independent, project-based initiatives related to small business operations and international markets.
- Supported research, coordination, and planning activities across early-stage business initiatives.
- Maintained professional continuity while developing practical understanding of U.S. market dynamics and business practices.
Au Pair / Cultural Exchange
Cultural Care
Atherton, CA
06.2019 - 12.2021
- Selected through a competitive international exchange program to relocate from Colombia to the United States, demonstrating strength in adaptability, independence, and cross-cultural communication skills.
- Built strong relationships with host families through clear communication, reliability, and proactive problem-solving in a dynamic household environment
- Kept an open mindset approaching new environments and embracing unfamiliarity when making decisions.
- Adapted to uncertainty while building strong international communication skills.
Advisor in Social and Public Politics
Freelancer
Colombia
06.2018 - 09.2019
- Led assessment analysis and field checks, enhancing public engagement and outreach.
- Worked with multiple stakeholders to facilitate smoother communication and decision-making.
- Prepared detailed reports and recommendations based on field data and policy analysis.
- Contributed to strategic planning initiatives supporting improved public service programs.
Specialized Consumer Sales Advisor
Atento
Colombia
04.2018 - 04.2019
- Demonstrated client and stakeholder-facing strengths in product sales.
- Served as liaison between customers and service teams to increase service satisfaction.
- Provided personalized service, ensuring consistent communication and issue resolution.
- Enhanced interpersonal and negotiation skills through high-volume client interactions.
Executive Assistant
Integrando Café
Colombia
03.2017 - 03.2018
- Supported high-level management across business operations, research, and strategic tasks.
- Created documentation for internal operations, improving organizational clarity.
- Developed adaptable strategies, enhancing responsiveness and problem-solving.
- Oversaw organization of tasks, project portfolio challenges while implementing forward-thinking decision-making processes.
Sales Assistant
Banco de Occidente
Colombia
10.2016 - 10.2017
- Managed sales desk duties, boosting sales and client satisfaction through efficient processes.
- Resolved complaints and portfolio issues, increasing customer retention.
- Delivered top-tier client service, receiving commendations for service excellence.
- Streamlined onboarding processes, improving client guidance and satisfaction.
Education
Bachelor of Science - International Business
Hult International Business School
San Francisco08-2025
Bachelor of Arts - International Trade
Universidad Antonio Nariño
Colombia05-2019
Master of Science - International Trade
Universidad Antonio Nariño
Colombia05-2019
Skills
- Business Operations Support
- Project Coordination
- Administrative Support
- Stakeholder Communication
- Cross-functional Collaboration
- Event & Logistics Coordination
- Process Organization
- Team Coordination
- International & Cross-cultural Communication
Accomplishments
- Hult Prize 2025 – Experts & Judges Coordination
Coordinated expert and judge participation for the on-campus Hult Prize program, managing communication, scheduling, and event logistics. - Voices of Hult – Global Student Podcast
Supported logistics, coordination, and camera operations for a multi-campus student-led podcast initiative.
Certification
• Business Presence and Persuasion: Communication for Effectiveness
Stanford Continuing Studies | Apr 2021 – Jun 2021
• Control Social and Citizen Participation
Escuela Superior de Administración Pública (ESAP) | Jan 2015 – Dec 2015
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Business Advisor
Casanova Colombian Volcanic Coffee
08.2025 - 12.2025
Business Operations Associate
Project Based
01.2024 - Current
Independent Projects & Professional Development
Personal and Professional Growth
01.2022 - 12.2024
Au Pair / Cultural Exchange
Cultural Care
06.2019 - 12.2021
Advisor in Social and Public Politics
Freelancer
06.2018 - 09.2019
Specialized Consumer Sales Advisor
Atento
04.2018 - 04.2019
Executive Assistant
Integrando Café
03.2017 - 03.2018
Sales Assistant
Banco de Occidente
10.2016 - 10.2017
Bachelor of Science - International Business
Hult International Business School
Bachelor of Arts - International Trade
Universidad Antonio Nariño
Master of Science - International Trade
Universidad Antonio Nariño