ADP
Hi, I’m
Nicole Hyland
Administrative Professional
Mesa,Arizona
Summary
Dedicated and adaptable Administrative professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
years of professional experience
Work History
TEKsystemsTempe, AZ
Business Operations Associate
08.2024 - 10.2024
Job overview
- Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues
- Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc
- Auditing accounts to ensure accurate billing and client specific information using Excel spreadsheets
- Provided administrative support by handling confidential information discretely, encoded pertinent data in the accounting system while maintaining confidentiality
Ultimate StaffingTempe, AZ
Account Receivable Representative
06.2024 - 07.2024
Job overview
- Managed accounts receivable for a specific territory, ensuring timely collections and resolving disputes
- Provided detailed documentation to customers and processed Lien Releases efficiently
- Monitored account and job balances to ensure accuracy of Preliminary Notices
- Resolved B2B customer issues, fostering strong relationships, and improving client satisfaction
TofurkyHood River, OR
Chargeback Specialist
06.2023 - 05.2024
Job overview
- Resolve chargebacks promptly, ensuring compliance and accurate records
- Communicate with customers to address chargeback issues, enhancing resolution efficiency
- Optimize inter-departmental coordination, maintaining process integrity and reducing occurrences
- Develop strategies to minimize future chargebacks, aligning with financial goals
Sundance YachtsPortland, OR
Parts Manager
12.2021 - 03.2023
Job overview
- Managed inventory control and cycle counting, reducing discrepancies by 15%
- Ordered and tracked parts, maintaining optimal inventory levels and improving procurement efficiency
- Processed purchase orders and received parts, streamlining operations and reducing wait times
- Responded promptly to online requests, enhancing customer satisfaction and service efficiency
- Supported service manager with work order entry, improving workflow and service delivery
Tonkin Parts CenterPortland, OR
Accounts Receivable Specialist
03.2017 - 11.2021
Job overview
- Managed B2B collections, reducing overdue accounts by 20%, ensuring timely payments and cash flow
- Supervised cashier staff, improving transaction efficiency and accuracy, enhancing customer experience
- Resolved B2B customer issues, fostering strong relationships, and improving client satisfaction
- Balanced and reconciled accounts, maintaining detailed reports for financial accuracy and compliance
- Matched purchase orders with invoices, ensuring accuracy and timely processing, reducing discrepancies
Tonkin Parts CenterPortland, OR
Warehouse Shipping Clerk
10.2011 - 09.2016
Job overview
- Handled shipping via UPS, FedEx, USPS, ensuring timely, accurate deliveries, boosting customer satisfaction
- Maintained precise financial records through ASW and ADP invoicing, reducing errors and improving efficiency
- Utilized RF scanner for special order selection, enhancing inventory accuracy and availability
- Verified part numbers against invoices, preparing accurate manifests, improving order accuracy
- Conducted inventory control and cycle counting, ensuring stock accuracy and availability
Herzog MeierBeaverton, OR
Administrative Assistant
06.2007 - 03.2011
Job overview
- Managed service contracts using ADP software, boosting team efficiency and accuracy
- Trained new employees in departmental tasks, enhancing the onboarding process
- Scheduled customer service appointments, optimizing workflow and reducing wait times
- Supported parts counter operations and maintained inventory control, reducing errors
- Assisted in developing a user-friendly scheduling system for service appointments
Skills
- Dispute Resolution
- Back office operations
- Insurance processing
- Document retrieval
- Database Administration
- Inventory Systems
- Business operations support
- Workflow Planning
- 10-key proficiency
- Customer and client relations
- Multitasking and prioritization
- PeopleSoft HRMS
- Scheduling
- Invoicing
- Financial statements
- Computer literacy
- Adaptability
- File Management
- Report creation
- Client inquiries
- Teamwork and Collaboration
- Risk Management
- Organizational Skills
- Problem-solving aptitude
- Continuous Improvement
- Multitasking
- Problem-Solving
- Spreadsheet Management
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid time offStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company RetreatsWork from home option401k matchAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Pepolesoft
ASW
AS400
Languages
English
Native language
Interests
Administrative
Accounting
Business Professional
Timeline
Business Operations Associate
TEKsystems
08.2024 - 10.2024
Account Receivable Representative
Ultimate Staffing
06.2024 - 07.2024
Chargeback Specialist
Tofurky
06.2023 - 05.2024
Parts Manager
Sundance Yachts
12.2021 - 03.2023
Accounts Receivable Specialist
Tonkin Parts Center
03.2017 - 11.2021
Warehouse Shipping Clerk
Tonkin Parts Center
10.2011 - 09.2016
Administrative Assistant
Herzog Meier
06.2007 - 03.2011
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