Estefania S. Gutierrez Mercado
Walla Walla,WA
Summary
Certified Medical Assistant with extensive experience supporting diverse medical specialties, including neurosurgery, physiatry, family medicine, and multidisciplinary outpatient settings. Proficient in patient intake, clinical procedures, EHR documentation, and care coordination, complemented by a commitment to delivering compassionate patient education. Recognized for strong teamwork abilities and a meticulous approach to ensuring accuracy in all aspects of patient care. Dedicated to fostering a patient-centered environment that promotes health and well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Providence St. Mary Medical Center
Walla Walla, WA
10.2025 - Current
- Support neurosurgery clinic with pre- and post-operative patient care
- Prepared examination rooms, maintaining sterile environments and organizing medical supplies effectively.
- Assist providers during exams and in-office procedures
- Perform wound care, suture and staple removal, and medication administration
- Coordinate pre-operative testing and patient education
- Assisted in clinical procedures, supporting physicians to enhance patient care quality.
Medical Assistant- Family Medicine
Providence Swedish
Lacey, WA
10.2023 - 10.2025
- Conduct patient intake, medication reconciliation, and EHR documentation
- Perform phlebotomy, EKGs, injections, and point-of-care testing
- Assist with procedures, referrals, medication refills, and prior authorizations
- Support front office operations including scheduling and insurance verification
- Administered patient assessments and vital sign monitoring to ensure accurate health data collection.
WIC Clerk / Certifier
Umatilla Morrow Head Start
10.2022 - 06.2023
- Conduct intake and certification appointments
- Review eligibility documentation and maintain HIPAA compliance
- Provide nutrition education, breastfeeding support, and client services
Lead Teacher
Children’s Courtyard LLC
09.2020 - 10.2022
- Led classroom instruction and fostered positive student development
- Built strong relationships with parents, staff, and administrators
Paraprofessional
Olympia School District
01.2021 - 04.2021
- Provided one-on-one behavioral and academic support for students with autism
- Implemented individualized behavior plans using positive reinforcement
Physical Therapy Technician
Providence St. Mary Medical Center
09.2018 - 06.2020
- Assisted physical therapists with treatments and patient flow
- Scheduled and confirmed appointments using Epic
Education
Associate of Arts -
Walla Walla Community College
01-2019
High School Diploma - undefined
McLoughlin High School
01-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Procedure assistance
Certification
- Certified Medical Assistant – Washington Department of Health (Expires 2027-08-03)
- Provider BLS – American Heart Association (Expires 2027-09-30)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Medical Assistant
Providence St. Mary Medical Center
10.2025 - Current
Medical Assistant- Family Medicine
Providence Swedish
10.2023 - 10.2025
WIC Clerk / Certifier
Umatilla Morrow Head Start
10.2022 - 06.2023
Paraprofessional
Olympia School District
01.2021 - 04.2021
Lead Teacher
Children’s Courtyard LLC
09.2020 - 10.2022
Physical Therapy Technician
Providence St. Mary Medical Center
09.2018 - 06.2020
High School Diploma - undefined
McLoughlin High School
Associate of Arts -
Walla Walla Community College