Estefanie Hernandez
West End,NC
Summary
I am a very people person with a very high positive attitude always bringing the best out of every situation. Great Communication skills and very fast learner with always finding ways to learn something new. Hardworking Person with history of success working in warehouse sales operations and and similar environments.
Overview
5
5
years of professional experience
Work History
Sales Associate Manager
Accelerate Technology Labs
West End
05.2023 - Current
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
Warehouse Associate
MWI AmerisourceBergen
Greensboro Nc
12.2022 - Current
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Entered quantity received against purchase order in computer system.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Consistently lifted materials weighing as much as Number pounds.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Tint World
Sales Associates
Greensboro, NC
04.2020 - 08.2021
- Take great pride in ensuring positive overall customer experience.
- Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business.
- Responsible for managing customer expectations in delivering superior levels of service.
Cashier
Luna Mexican Restaurant
Greensboro NC
08.2019 - 04.2020
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma - Veterinarian Assisting
Pinecrest High School
Southern Pines, NCSkills
- Fluent in Spanish (writing and grammar)
- Pallet Jack Operation
- Communication skills
- Restock Shelves
- Leadership
- Quality Assessment and Assurance
- Forklift Operation
- Team Meetings
- Warehouse Operations
- Hand and Power Tool Operation
- Physical Strength and Stamina
Languages
Spanish
Full Professional
Timeline
Sales Associate Manager
Accelerate Technology Labs
05.2023 - Current
Warehouse Associate
MWI AmerisourceBergen
12.2022 - Current
Tint World
Sales Associates
04.2020 - 08.2021
Cashier
Luna Mexican Restaurant
08.2019 - 04.2020
High School Diploma - Veterinarian Assisting
Pinecrest High School