Estefano Marquez
Katy
Summary
Developed exceptional communication and organizational skills in customer-focused environment, seeking to transition into new field. Demonstrated ability to manage client interactions and maintain detailed records using CRM software. Focused on leveraging these skills to contribute to dynamic and collaborative team.
Overview
1
1
year of professional experience
Work History
Appointment Setter
Ready Solar & Roofing
Houston, TX
02.2026 - 07.2026
- Acted as first point of contact and set appointments for prospective clients.
- Conducted outbound calls to schedule appointments for roofing consultations.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Floor associate / cashier
Platos Closet Katy
02.2025 - 08.2025
- Delivered support at service counter, managing customer check-in and check-out procedures, processing payments, and handling returns effectively.
- Oversaw inventory restocking for shelves and racks, organizing merchandise by color and size code to improve visual appeal and facilitate customer navigation.
- Executed regular floor patrols to maintain clear and organized customer aisles, ensuring compliance with safety and cleanliness standards.
Education
High School Diploma -
Katy High School
Katy, TX05-2026
Skills
- Customer Service
- Clear communication
- Telephone etiquette
- Sales techniques
- Flexible schedule
- Positive attitude
- Empathy and patience
- Appointment scheduling
- Lead generation
Accomplishments
- Increased visibility and sale conversions by organizing and refreshing merchandise displays based on trending styles and inventory levels.
- Executed high-volume buying operations, evaluating over 100 items daily for authenticity and resale value while upholding strict store quality standards.
- Maintained rigorous construction schedules by coordinating with a 4-person crew to pour and finish concrete, ensuring precision on time-sensitive projects.
Languages
English (Fluent)
Spanish (Intermediate)
Timeline
Appointment Setter
Ready Solar & Roofing
02.2026 - 07.2026
Floor associate / cashier
Platos Closet Katy
02.2025 - 08.2025
High School Diploma -
Katy High School