Estefany Nunez
Zebulon,NC
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized, patient and able to efficiently resolve client issues in a professional manner. Fluent in both English and Spanish, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Anderson Automotive Group
2023.12 - 2024.06
- Provided exceptional customer service handling 90+ calls per day to English and Spanish speaking customers, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.
- Maintained a knowledge base of all company products and services to be able to answer customer question's efficiently and increase upsell.
- Developed strong customer relationships through effective communication skills and problem-solving techniques.
- Managed accurate records of customer interactions, complaints, resolution activities, changes made in accounts.
- Collaborated with marketing department making outbound follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Outbound Call Specialist
Open Desk
2022.07 - 2023.07
- Performed administrative duties such as data entry into the company's system, filing documents, preparing reports.
- Handled 100+ outbound calls per day, reaching out to health facilities on behalf of worker's compensation requesting patient medical records.
- Monitored performance metrics such as average handle time and first call resolution rate, ensuring that targets were met consistently while maintaining high-quality deliverables.
- Leveraged computer software applications like Microsoft Office Suite, proficiently while performing daily tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible, ensuring accuracy of data entry.
Shipping and Receiving Associate
PCX Corporation
2021.08 - 2022.05
- Managed daily shipping and receiving duties including unloading, sorting, and scanning of incoming materials, updating and maintaining accurate inventory records.
- Utilized forklifts, pallet jacks, and other material handling equipment to move product within the facility.
- Packed, sealed, labeled customer orders and inspected items for defects or damage prior to shipment and reported discrepancies as needed.
- Generated work orders, bills of lading, and shipping orders to route materials.
- Organized warehouse inventory by stocking shelves with received goods while adhering to safety regulations.
- Monitored inventory levels of cleaning supplies and restocked when needed.
- Assisted in training new team members on proper procedures related to shipping and receiving.
Education
High School Diploma -
Southern Nash High School
Bailey, NCSkills
- Time management abilities
- Problem-Solving
- Adaptability
- Customer Service
- Excellent Communication
- Punctuation and Reliability
Certification
Forklift Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Coordinator
Anderson Automotive Group
2023.12 - 2024.06
Outbound Call Specialist
Open Desk
2022.07 - 2023.07
Shipping and Receiving Associate
PCX Corporation
2021.08 - 2022.05
High School Diploma -
Southern Nash High School
Forklift Certification
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