Estela Lozier
Decatur,GA
Summary
Skilled multitasker with superior work ethic alongside good teamwork, problem-solving and organizational skills. Uses a resourceful approach to create the most efficient workplace. Easily trainable and flexible in any work environment.
Overview
2
2
years of professional experience
Work History
Hostess
Napolean's Grill
05.2021 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Intern
Emory University, Department Of Human Genetics
06.2022 - 07.2022
- Learned laboratory procedures and later applied said learnings in lab experiments
- Participated in workshops and presentations related to projects to gain knowledge.
- Compiled information to create a final presentation based on lab findings
Education
High School Diploma -
Lakeside High School
3801 Briarcliff Rd NE, Atlanta, GA 3034505.2023
Skills
- Customer Loyalty
- Dining Crew Workflow Optimization
- Warm and Friendly
- Monetary Transactions
- Public Speaking
- Interpersonal Skills
- Table Setting Arrangements
- Team Collaboration
Timeline
Intern
Emory University, Department Of Human Genetics
06.2022 - 07.2022
Hostess
Napolean's Grill
05.2021 - 05.2023
High School Diploma -
Lakeside High School
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