Hi, I’m
Estella Dawson
Phoenix,AZ
Summary
To obtain a position with a progressive company that will allow me to use my strong interpersonal communication skills and allow for Advancement
Overview
6
years of professional experience
Work History
Unity braids and beauty
Braider
12.2019 - Current
Job overview
- Arrived punctually for appointments and adhered to given schedules.
- Suggested different braid styles to suit clients' face shape and stature.
- Washed and blow-dried clients' hair.
- Educated clients on techniques to maintain and style braids.
- Advised clients on how to maintain healthy hair while wearing their chosen style.
Gxo Logistics
Receiver
01.2024 - 05.2024
Job overview
- Maintained work areas and kept organized.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
Concentrix
Retention Customer Service Representative
06.2019 - 01.2020
Job overview
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Analyzed performance metrics on a regular basis to identify areas needing improvement.
- Resolved customer complaints promptly and professionally.
- Identified customer needs to upsell products or services.
- Answered incoming customer inquiries via phone, email and live chat.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Informed customers of deals and promotions.
- Provided customers with product and service information.
Ttec (TeleTech) - HealthCare Solutions
Customer Service Representative
11.2018 - 05.2019
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Able to verify HIPAA
Education
Skyline Prep Highschool, Phoenix, AZ
High School Diploma
05-2018
Skills
Great at speaking with customers and resolving any of their difficulties
Able to adjust to any environment
A very creative thinker , able to come up with resolutions quickly
Open minded and a very understanding person
Quick learner and able to understand the things I need to get done to succeed at performing my job
Timeline
Receiver
Gxo Logistics
01.2024 - 05.2024
Braider
Unity braids and beauty
12.2019 - Current
Retention Customer Service Representative
Concentrix
06.2019 - 01.2020
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2018 - 05.2019
Skyline Prep Highschool
High School Diploma
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