Estella Diaz Ortiz
Tallahassee
Summary
I've achieved enhanced customer satisfaction and efficiency in the work place and excell in relationship building. I work well in team environments and love to get work done. My experiences with several different jobs that are very different show my flexibility and persistence in being able to adapt to any job.
Overview
4
4
years of professional experience
Work History
Reception Assistant
Tallahassee Oral & Maxillofacial Surgery- Dr Ortiz
05.2024 - 08.2024
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
Crew Member
Tropical Smoothie Cafe
03.2023 - 05.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Teacher Helper
Temple Israel Preschool
05.2022 - 08.2022
- Prepared classroom resources and materials, contributing to a well-organized learning space.
- Assisted teachers in creating a supportive learning environment by implementing engaging activities.
- Responded to student needs and questions promptly.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers with supervision and care of group of several children.
- Maintained safety and security by overseeing students in recess environments.
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
Referee
US Soccer Association
06.2020 - 05.2022
- Kept track of time and scores during games
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
- Coordinated with other referees to execute smooth and consistent games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Promoted good sportsmanship among players.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
Education
High School Diploma -
Flagler College
Saint Augustine, FL05-2028
Skills
- Scheduling appointments
- Filing systems
- Document preparation
- Reception area maintenance
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Student engagement
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Reception Assistant
Tallahassee Oral & Maxillofacial Surgery- Dr Ortiz
05.2024 - 08.2024
Crew Member
Tropical Smoothie Cafe
03.2023 - 05.2024
Teacher Helper
Temple Israel Preschool
05.2022 - 08.2022
Referee
US Soccer Association
06.2020 - 05.2022
High School Diploma -
Flagler College
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