Estella Vela
Fort Worth,TX
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Leader
McDonald's
Fort Worth, TX
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Birthday Coordinator
Chuck E. Cheese
Fort Worth, TX
11.2021 - 02.2023
- Trained and mentored staff on event setup, customer service protocols, and safety procedures.
- Managed scheduling and resource allocation for multiple birthday parties simultaneously to optimize operational efficiency.
- Resolved guest issues promptly, enhancing overall customer satisfaction and loyalty for repeat business.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
Scare Actor / Fright Fest Entertainment
Six Flags
Arlington, TX
09.2021 - 10.2021
- Adapted performances based on guest reactions, ensuring consistent entertainment quality throughout shifts.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
Education
High School Diploma -
V.R. Eaton High School
Haslet, TX05-2023
Skills
- Team motivation
- Flexible schedule
- Creative problem solving
- Professional appearance
- Diplomatic and fair
- Shift checklists
- Multitasking Abilities
- Customer service
- Organizational skills
- Time management
- Active listening
LANGUAGES
English
Timeline
Shift Leader
McDonald's
12.2022 - Current
Birthday Coordinator
Chuck E. Cheese
11.2021 - 02.2023
Scare Actor / Fright Fest Entertainment
Six Flags
09.2021 - 10.2021
High School Diploma -
V.R. Eaton High School