Estelle Artist
Youngstown,OH
Summary
Proven Customer Service Representative at United Healthcare Group, adept in critical thinking and computer proficiency, significantly enhanced customer loyalty through empathetic resolution of conflicts. Demonstrated exceptional relationship-building skills across diverse roles, notably improving patient satisfaction at Mercy Health Hospital. Achieved commendable efficiency in high-stress environments, underlining a commitment to excellence and effective problem resolution.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United Healthcare Group
Eden Prairie, MN
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Advocate
Mercy Health Hospital
1044 Belmont Ave Youngstown Ohio
05.2022 - 12.2022
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Home Health Aide
Real Care Home Care
Youngstown, OH
01.2018 - 05.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Cashier
Walmart
Youngstown, OH
09.2016 - 01.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
The Rayen High
Youngstown, OH06-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
United Healthcare Group
10.2022 - Current
Patient Care Advocate
Mercy Health Hospital
05.2022 - 12.2022
Home Health Aide
Real Care Home Care
01.2018 - 05.2022
Customer Service Cashier
Walmart
09.2016 - 01.2018
High School Diploma -
The Rayen High