Estelle Bergeron
Biloxi,MS
Summary
Driving excellence at Premium Retail Services, my expertise in visual merchandising and product operations has been instrumental in boosting customer engagement and achieving sales targets. With over two years at the helm as Zone Lead Merchandiser, my commitment to meticulous execution of planograms and pricing strategies has ensured an outstanding customer experience.
Overview
13
13
years of professional experience
Work History
Zone Lead Merchandiser
Premium Retail Services Inc
BILOXI, MS
06.2022 - Current
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
- Executed planogram, pricing, and signage updates, fostering exceptional customer experiences.
- Executed and audited store signage and other visual merchandising elements meeting company standards.
- Track store-level inventory through product counts and read plan-o-gram to identify opportunities for incremental display space to drive sales goals
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Asst. Manager
Dirt Cheap Store
Gautier, MS
07.2019 - 06.2022
- Helped Manage daily operations of a busy store with sales of $2M annually
- Increased sales by 10% through strategic visual merchandising and product placement.
- Improved loss prevention strategies, resulting in a 12% reduction in shrinkage.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Zone Lead Merchandiser
Premium Retail Services
BILOXI, MS
01.2018 - 07.2019
- Track store-level inventory through product counts and read plan-o-gram to identify opportunities for incremental display space to drive sales goals
- Build product displays according to plan-o-grams.
- Create new and exciting displays that attract and encourage the customer to shop and enjoy their shopping experience.
Retail Store Lead
Golden Nugget
BILOXI, MS
01.2016 - 01.2018
- Oversee the day-to-day operation of the retail shops
- Led weekly team meetings to discuss upcoming events, initiatives, and goals.
- Arranged and display merchandise to promote sales.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Staged and styled mannequins and appropriate lighting to display merchandise for best in store presentation
Assistant Manager
Big Lots
BILOXI, MS
01.2014 - 01.2016
- Manage all store processes to company standards including freight flow, merchandise presentation, and reconciliation of all sales and inventory transactions
- Participate in the hiring, training, and performance evaluations of all associates..
- Assist with scheduling and payroll processes on a daily and weekly basis.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
Associate Manager
Big Lots
BILOXI, MS
01.2012 - 01.2014
- Maintain a high level of customer service and ensure issues are efficiently resolved
- Manage all operational and financial resources to achieve established goals.
- Act as manager on duty in the absence of the Assistant Manager & Store Manager.
Education
Associate of Applied Science (AAS) in Business -
Nicholls State University
01.1989
Skills
- Store Organization
- Reliable and Punctual
- Adaptability and Flexibility
- Problem-Solving
- Window displays
- Mentoring and Coaching
- Visual Merchandising
- Inventory Counting
- Planograms
- Attention to Detail
- Team Building and Leadership
- Honest and Dependable
- Exceeding Customer Expectations
- Creative Thinking
Assessments
- Supervisory Skills: Directing Others, Highly Proficient, 04/2019
- Management & Leadership Skills: Planning & Execution, Highly Proficient, 05/2019
- Management & Leadership Skills: Impact & Influence, Highly Proficient, 05/2019
- Retail Customer Service, Highly Proficient, 06/2019
- Merchandise & Supply Storage, Highly Proficient, 06/2019
- Problem solving, Highly Proficient, 09/2021
- Retail customer service, Expert, 11/2021
References
References available upon request.
Timeline
Zone Lead Merchandiser
Premium Retail Services Inc
06.2022 - Current
Asst. Manager
Dirt Cheap Store
07.2019 - 06.2022
Zone Lead Merchandiser
Premium Retail Services
01.2018 - 07.2019
Retail Store Lead
Golden Nugget
01.2016 - 01.2018
Assistant Manager
Big Lots
01.2014 - 01.2016
Associate Manager
Big Lots
01.2012 - 01.2014
Associate of Applied Science (AAS) in Business -
Nicholls State University
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