Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Estelle Mastropaolo

Schaumbirg,IL

Summary

Driven to deliver excellence, leveraged time management and conflict resolution skills at The Cheesecake Factory, enhancing customer satisfaction and team performance. My ability to multitask and resolve disputes has consistently improved service delivery and staff cohesion, underscoring my commitment to results and quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

The Brunch Factory
11.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Server

The Cheesecake Factory
02.2019 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelor of Science - Business in Real Estate

DePaul University
Chicago, IL
06.2024

Skills

  • Time Management
  • Conflict Management
  • Avid Reader
  • Traveler: travel at least once to twice a year, a promise I made with my grandma

Certification

Law Fellowship(Milan, Italy)

Timeline

Manager

The Brunch Factory
11.2022 - Current

Server

The Cheesecake Factory
02.2019 - 07.2022

Bachelor of Science - Business in Real Estate

DePaul University

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Estelle Mastropaolo