Estephanie Bowen
Davie
Summary
Dynamic Salon Manager with a proven track record at The Blowout and Bubbles Salon, excelling in customer service and financial management. Leveraged client relations and strategic marketing to significantly enhance customer loyalty and salon profitability. Skilled in staff development and performance improvement, fostering a team capable of meeting ambitious business objectives.
Overview
9
9
years of professional experience
Work History
Salon Manager
The Blowout
04.2021 - Current
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
Salon Manager
Bubbles Salon
02.2016 - 01.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL06-2011
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Training staff
- Scheduling
- Client relations
- Customer needs assessment
- Business development
- Financial management
- Performance improvement
- Task delegation
- Recruitment and hiring
- Business development skills
Languages
Spanish
Limited Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Timeline
Salon Manager
The Blowout
04.2021 - Current
Salon Manager
Bubbles Salon
02.2016 - 01.2021
Associate of Arts - Business
Broward College
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