ESTEPHANIE D ZECENA
MIAMI,FL
Summary
Compassionate and detail-oriented healthcare professional with a strong foundation in emergency medical services, phlebotomy, and patient care.
Recently completed EMT training and first responder courses, equipping me with hands-on experience in emergency situations and patient assessment.
Soon to be certified as a Phlebotomy Technician, with a focus on providing quality patient care and delivering safe and efficient blood collection services.
Adept at working under pressure in fast-paced environments, with a proven ability to manage multiple tasks and ensure smooth operations in clinical settings.
Skilled in patient communication, teamwork, and maintaining a calm and professional demeanor in challenging situations. Committed to continuous learning and professional development in the healthcare field.
Overview
4
4
years of professional experience
Work History
Business Administrator
M.C Sprinkler Irrigation & Repair Services
01.2024 - Current
- Conduct research to identify industry trends, competitive landscape, and customer preferences informing strategic decision-making and marketing efforts
- Assist in managing projects from inception to completion, ensuring timely delivery and alignment with client expectations
- Build and maintain strong relationships with clients, ensuring exceptional service delivery and fostering repeat business
- Leverage AI tools and software to analyze market trends, optimize marketing campaigns, and identify new revenue opportunities
- Utilize SEO techniques and analytics tools to improve the company's online presence, increase website traffic, and boost search engine rankings
- Stay current with social trends and manage the company's social media presence, crafting engaging content to enhance brand visibility and audience engagement
DashMart
01.2023 - 01.2024
- Company Overview: Doordash
- Assist in promoting sales, discounts, and new product launches to drive customer engagement and enhance sales performance
- Assist in receiving shipments, organizing stock, and maintaining accurate inventory records to ensure product availability
- Utilize company software and mobile devices to manage orders, track inventory, and communicate effectively with the team
- Doordash
LPS (Mobile)
Ross Department Stores
01.2023 - 12.2023
- Implement and communicate effective loss prevention policies and procedures to minimize shrinkage and protect store assets
- Utilize mobile devices and loss prevention software to track inventory, analyze loss trends, and enhance security measures
- Engage with customers in a professional manner while maintaining a visible presence to deter theft and promote a safe shopping environment
Follett
01.2022 - 01.2023
- Company Overview: College/University Supplier
- Stay informed about new releases, bestselling titles, and educational resources to provide knowledgeable recommendations to customers
- Work collaboratively with fellow team members to achieve store goals, support each other in daily tasks, and create a positive work atmosphere
- Help drive sales by promoting in-store promotions, events, and loyalty programs to enhance customer engagement and increase revenue
- College/University Supplier
Shift Lead
Dunkin
01.2021 - 01.2023
- Supervise and motivate team members during shifts, ensuring smooth operations and maintaining high morale
- Oversee daily operations, including inventory management, cash handling, and equipment maintenance to ensure efficiency
- Assist in achieving sales goals by promoting new products, managing promotions, and upselling to customers
- Manage shift schedules, ensuring adequate staffing levels to meet customer demand and operational needs
Education
Certificate - PHLEBOTOMY
CAMBRIDGE COLLEGE OF HEALTHCARE & TECHNOLOGY
Miami Gardens, FL12-2024
Certificate - INTRODUCTION TO INCIDENT COMMAND SYSTEM ICS 100.C
FEMA
ONLINE01-2024
Certificate - INTRO TO THE NATIONAL INCIDENT MANAGEMENT SYSTEM
FEMA
ONLINE01-2024
Certificate - EMERGENCY MEDICAL TECHNICIAN
Barry University
Miami, FL12-2023
Certificate - FIRST RESPONDER
Miami Dade College
Miami, FL05-2022
Skills
- Customer Relationship Management
- Project Management
- Open Minded
- Time management
- Team collaboration
- Effective communication
- Specimen labeling procedures
- Venipuncture
- HIPAA
- Specimen handling
- Blood culture collection
- Medical office administration
- Patient preparation
- Patient care
- Venipuncture and capillary puncture
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- HIPAA compliance
- Paperwork processing
- Patient support
- Sanitation and sterilization
- Glucose screening
- CPR/AED
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Completed 5 Ambulance ride-alongs and 2 Hospital clinicals
- 150 Successful sticks/ 50 Injections
- Up to date on medical procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Administrator
M.C Sprinkler Irrigation & Repair Services
01.2024 - Current
DashMart
01.2023 - 01.2024
LPS (Mobile)
Ross Department Stores
01.2023 - 12.2023
Follett
01.2022 - 01.2023
Shift Lead
Dunkin
01.2021 - 01.2023
Certificate - PHLEBOTOMY
CAMBRIDGE COLLEGE OF HEALTHCARE & TECHNOLOGY
Certificate - INTRODUCTION TO INCIDENT COMMAND SYSTEM ICS 100.C
FEMA
Certificate - INTRO TO THE NATIONAL INCIDENT MANAGEMENT SYSTEM
FEMA
Certificate - EMERGENCY MEDICAL TECHNICIAN
Barry University
Certificate - FIRST RESPONDER
Miami Dade College
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