Estephany Betances
The Bronx,NY
Summary
Resourceful Manager of Operations possessing strong work ethic and business acumen paired with years of extensive experience maximizing productivity and controlling costs. Hands-on and collaborative leader deeply familiar with operational management and budget development procedures. Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team.
Overview
6
6
years of professional experience
Work History
Manager, Sales and Customer Support
Nvision
04.2021 - Current
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Demonstrated structured thinking to solve problems and conduct root cause analysis
- Generated creative solutions to identify and implement improvements in processes
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Identified and solved complex business challenges with high-level financial acumen.
Human Resources Assistant
Krasdale Foods
07.2018 - 11.2020
- Oversee strategy and workflow for a team of 6+, leveraging a consistent approach to relationship building, recognition, and communication to generate continuously improving performance
- Designed and delivered 15+ interactive training sessions for over 20 team members, covering topics including operational procedures, customer service, and sales
- Demonstrated structured thinking to solve problems and conduct root cause analysis
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
Academic mentor
IMentor
09.2017 - 05.2018
- Monitored and communicated with team to improve academic performance and behavior
- Educated students on degree requirements to inform independent decision making
- Successfully operated and organized a variety of daily events and activities for 20+ students
- Served as integral member of special education team, providing counseling services to support IEP implementation
- Achieved a 92% pass rate for students deemed 'at-risk' through 1-on-1 interventions.
Education
Bachelor of Science -
Lehman College
Skills
- Proficient in Microsoft Office (Excel, PowerPoint), Mac OS, Data Analysis, Google Suite, and Outlook
- Demonstrated structured thinking to solve problems and conduct root cause analysis
- Coordinated and supervised team member activities to consistently meet customers' needs
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise
- Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement
- Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable, and payroll processes
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager, Sales and Customer Support
Nvision
04.2021 - Current
Human Resources Assistant
Krasdale Foods
07.2018 - 11.2020
Academic mentor
IMentor
09.2017 - 05.2018
Bachelor of Science -
Lehman College
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