Ester Duque
Chicago,IL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Supervisor/ Customer Service Agent
P4 Security Solutions
09.2009 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Frequently inspected production area to verify proper equipment operation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
High School Diploma -
William H. Wells High School
396 N. Ashland Ave. Chicago, IL. 6062206.1998
Skills
- Training and mentoring
- Employee Motivation
- Staff Discipline
- Processes and procedures
- Process Monitoring and Improvement
- Policy Enforcement
- CCTV Monitoring
- Superior customer service
- Emergency Response
- Patrol operations
- Fluent in English & Spanish
- CPR/AED Certified
- Customer Service
- Team Leadership
- FSD Certified
- Microsoft PowerPoint, Excel, and Word
Timeline
Supervisor/ Customer Service Agent
P4 Security Solutions
09.2009 - Current
High School Diploma -
William H. Wells High School
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