Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie L. Frazier

Cleveland,TN

Summary

I am seeking a remote position for employment. I have been working in the retail customer service, administrative and call center field for the last 20 years

Diligent Customer Service Agent-Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

21
21
years of professional experience

Work History

Supervisor/Customer Service Support Agent

Arise Platform
06.2019 - 06.2025
  • Provided customer service support for major Sporting Goods Company.
  • Helped placing orders, making returns, processing refunds and reships if necessary
  • Worked with Freight companies on logistical issues
  • Worked in a supervisory role for escalated customers on any issues that may have arose.
  • Independent Contractor

Administrative Assistant

Mt. Carmel Baptist Church
02.2004 - 01.2020
  • Media assistance
  • Sound board operator
  • PowerPoint and visual operator
  • Produce church newsletter
  • Assist church staff
  • Organize and schedule

Independent Contractor - Payroll Support

LiveOps
12.2016 - 06.2019
  • I provided payroll services for independent home healthcare workers in a fast-paced high volume capacity. Callers inquire about timesheets, may need assistance with W-4 verifications, verification of employment, enrollment paperwork, verify and submit timesheets for processing. Provide instruction to callers on how to navigate clients systems. Handle mail requests and escalate payroll issues. Regardless of what drives the healthcare workers to call, the client wants them to receive the best customer service with a focus on being friendly, patient, and professional.
  • These calls were unscripted and relied on my communication skills and ability to connect with people. Often calls required my ability to de-escalate situations in order to assist the caller.
  • I have access to the client’s system and several applications to help resolve the caller’s needs. These calls required attention to detail and ability to multi task

Retail Representative

CHI Management
06.2007 - 12.2017
  • Executed retail merchandising tasks, the ability to read and understand planograms and schematic layouts, as well as the implementation of department or brand resets in grocery/retail settings.
  • Ability to communicate effectively with clients, leadership and managers in a positive, cooperative and professional manner at all times.
  • Provided excellent customer service and developed a professional working relationship with store management, associates and other merchandising companies to effectively meet company and client objectives.

Education

general studies

Bradley Central High School
Cleveland, TN

Criminal Justice Major

Cleveland State Community College
Cleveland, TN
01.1989

Skills

  • Advanced proficiency (20 years): MS Word, MS PowerPoint, MS Xcel, Outlook, Internet Explorer, Google Suite
  • Advanced proficiency in Slack, Zoom, Google Drive, Dropbox, Google Meet, Global Protect, Okta
  • Regular access to a fax machine, computer and printer for training & printing reports if necessary
  • Ability to navigate and utilize a tablet and or smartphone technology, photo uploads & using apps Ability to navigate client systems and applications
  • Multi-tasking/Scheduling
  • Proficient email skills and response time
  • Excellent phone skills, handling 60-80 calls a day including prompt, courteous and efficient customer service
  • Meticulous verbal, written, communication, and detail skills
  • Work well with others or independently
  • Strong execution and time management skills
  • Honest, hardworking and dependable
  • Customer service
  • Goal oriented
  • Training and mentoring

Affiliations

  • Member
  • Mt. Carmel Baptist Church

Timeline

Supervisor/Customer Service Support Agent

Arise Platform
06.2019 - 06.2025

Independent Contractor - Payroll Support

LiveOps
12.2016 - 06.2019

Retail Representative

CHI Management
06.2007 - 12.2017

Administrative Assistant

Mt. Carmel Baptist Church
02.2004 - 01.2020

Criminal Justice Major

Cleveland State Community College

general studies

Bradley Central High School

Similar Profiles

CREATE PROFILE