Summary
Overview
Work History
Education
Skills
Qualifications - Training Customer Relations
Certification
Languages
Timeline
Generic

Ester Denise Vigueras

Parkville,Maryland

Summary

Diligent, detail-oriented, and highly motivated professional offering years of progressive experience in managerial services coupled with the ability to work in a customer-focused and fast-paced professional environment; equipped with excellent interpersonal and communication skills. Able to handle multiple tasks simultaneously and efficiently; adept at completing assignments timely and is consistent with quality assurance and workflow scheduling.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Navigator

Maryland Health Connection
Baltimore, MD
05.2024 - Current
  • Face to face applications
  • Summit verification
  • Check eligibility status
  • Complete application
  • Certified Navigator
  • Process documents for outstanding VCL
  • Scanning documents to clients profile
  • Check - in and out clients
  • Summit application through Maryland health connections

Call Center

Health Care for the Homeless
Baltimore, MD
07.2022 - 05.2024
  • Schedule medical, case management, mental health, psychiatry, pediatric and dental appointments
  • Respond to email from providers
  • Creating medical patient cases
  • Sending urgent and non urgent request to PCP and RN
  • New clients registration
  • Verifying health insurance
  • Administrative task
  • Scheduling and rescheduling appointments

Call Rep

Ez-pass Maryland
Baltimore, MD
03.2019 - 03.2020
  • Help customers with personal accounts
  • Process payments on customers' accounts
  • Process payments on video toll notice
  • Handle escalated calls and claims
  • Register device and accounts for customers
  • Process DM scanning's (Personal documents checks, money orders Etc.)
  • Use excels for payments that were processed
  • Provided bilingual support to customers

Leasing Consulting

Property Management
Laurel, Maryland
01.2016 - 01.2019
  • Billing/ Invoice
  • Faxing
  • Filling
  • Collecting payment
  • Answering calls
  • Scanning

Store Manager

Mobile Tree Cricket
Laurel, Maryland
10.2014 - 10.2015
  • Provide effective and timely resolution of a wide range of customer inquiries
  • Maintain quality standards as set forth by senior management
  • Tracking daily and monthly sale and yearly profit reports
  • Strive for one call resolution by troubleshooting phone error messages and navigational issues with clients
  • Perform follow-up contact with clients on services
  • Strike a positive and cooperative tone with both customers and coworkers
  • Maintained a presentable customer happy environment
  • Surpassed all quotas and store sales records

Receptionist, Cashier, Guest Services

Hilton Garden Inn
Greenbelt, Maryland
12.2011 - 10.2014
  • Performed all duties, such as data entry, and prepared all necessary forms for internal use and generated all correspondence to the management
  • Prepared all necessary documentation for overall staff performance reviews
  • Maintained top rating among staff
  • Service and update customer's account
  • Provided bilingual (Spanish) support to Spanish customers

Education

High School -

Wheaton High School
Silver Spring, Maryland
05.2008

Skills

  • Call center operations experience
  • Call center operations background
  • Call center customer service

Qualifications - Training Customer Relations

  • Exercise independent judgment, decision-making abilities, and high level of confidentiality
  • Collaborate with various levels of customer experience to gather information pertaining to key issues
  • Act as liaison between upper management and customers to ensure proper communication
  • Coordinate the new hire process between management and 'new hire' execution
  • Communicate well with external contacts to properly handle direction of business relations
  • Create training session based on experience to help promote a consistent work environment
  • Well versed in Microsoft Office 2010 and Microsoft Windows Operating systems.

Certification

Insurance license state navigator

Languages

Spanish
Full Professional

Timeline

Certified Navigator

Maryland Health Connection
05.2024 - Current

Call Center

Health Care for the Homeless
07.2022 - 05.2024

Call Rep

Ez-pass Maryland
03.2019 - 03.2020

Leasing Consulting

Property Management
01.2016 - 01.2019

Store Manager

Mobile Tree Cricket
10.2014 - 10.2015

Receptionist, Cashier, Guest Services

Hilton Garden Inn
12.2011 - 10.2014

High School -

Wheaton High School
Ester Denise Vigueras