Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estevan Solis

Lubbock,TX

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
Lubbock , TX
05.2023 - 02.2025
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.

Student Assistant

Texas Tech University Graduate Student Center
Lubbock , TX
06.2021 - 03.2023
  • Managed office supplies inventory by ordering materials when necessary and tracking usage.
  • Assisted with answering telephone calls, managing databases, and drafting correspondence.
  • Set up and assisted with audiovisual equipment operation.
  • Organized student events such as open houses, orientation sessions, study groups, and guest lectures.
  • Coordinated successful student organization events and activities.
  • Designed promotional materials such as flyers, brochures, banners, and posters for various school programs.
  • Answered incoming phone calls to address questions or transfer to appropriate staff members.
  • Organized files in an efficient manner so that they are easily accessible when needed.

Graphic Designer

CAS Marketing
Roswell , NM
09.2018 - 08.2019
  • Keyed data and parameters into computer equipment to produce layouts and concept drawings for clients.
  • Worked with customers to present mockups and collect information for adjustments.
  • Provided support on photo shoots related to the project's needs.
  • Used digital camera to produce layout prints for clients.
  • Created print materials, such as brochures, flyers, and business cards, from concept to completion.
  • Reviewed final layouts, making improvements and suggestions as needed.
  • Generated digital image files for use in digital and traditional printing.
  • Designed compelling graphics and visual materials for marketing campaigns across various platforms.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Produced projects for advertising and informational purposes.

Education

Graphic Design

Texas Tech University
Lubbock, TX

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Task prioritization
  • Receiving support
  • Money handling
  • Microsoft Excel
  • Team collaboration
  • Data entry
  • Microsoft office expertise
  • Microsoft outlook
  • Creative problem solving
  • Retail marketing

Languages

Spanish
Limited

Timeline

Customer Service Representative

Walmart
05.2023 - 02.2025

Student Assistant

Texas Tech University Graduate Student Center
06.2021 - 03.2023

Graphic Designer

CAS Marketing
09.2018 - 08.2019

Graphic Design

Texas Tech University

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Estevan Solis