Esthefany Gardea
Dallas
Summary
Healthcare professional specializing in patient care administration, demonstrating strong organizational and communication skills. Experienced in appointment scheduling, patient chart management, and insurance verification, contributing to enhanced operational workflows and high levels of patient satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist
Uptownderm
07.2024 - 03.2026
- Managed front desk operations, answering phones, scheduling appointments, and greeting patients to ensure a welcoming environment.
- Processed patient check-ins and check-outs, collecting co-payments to facilitate smooth transactions.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- In charge of updating and filling all patient charts.
- Back office Assistant Assisted doctor with patients.
Receptionist (ASR- Ambulatory service representative)
Children's Health
03.2022 - 03.2024
- Answered and directed incoming calls on multi-line telephone, ensuring efficient communication and service.
- Checked patients in and out for appointments, collecting copayments to facilitate smooth transactions.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members, enhancing workflow and communication.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gastroenterologist
Receptionist
Uptownderm
08.2019 - 03.2022
- Managed front desk operations by answering phones, scheduling appointments, and greeting patients to ensure smooth patient flow.
- Processed patient check-ins and check-outs, collecting co-payments to facilitate efficient billing.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated and maintained patient charts to ensure accurate and accessible patient information.
- Supported doctor during patient consultations by preparing necessary documentation and ensuring a smooth workflow.
Education
Medical Assistant
PCI Health Training Center
Dallas, TX12-2019
High School -
Dallas Can Academy
Dallas, TX06-2018
Skills
- Appointment scheduling
- Patient chart management
- Insurance verification
- Multi-line telephone handling
- Front desk operations
- Data entry accuracy
- Customer relationship management
- Attention to detail
- Administrative support
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Uptownderm
07.2024 - 03.2026
Receptionist (ASR- Ambulatory service representative)
Children's Health
03.2022 - 03.2024
Receptionist
Uptownderm
08.2019 - 03.2022
Medical Assistant
PCI Health Training Center
High School -
Dallas Can Academy