Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Timeline
Generic

Esthephany Avril

Orlando,FL

Summary

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals. Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service. Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Center Representative

TurboTax
Orlando, FL
04.2022 - 04.2024
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Night Auditor/Front Desk

Holiday Inn
Orlando, Fl
01.2021 - 06.2022
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.

Package Sorter

Amazon
Orlando, FL
01.2018 - 04.2021
  • Organized packages according to size and weight specifications.
  • Scanned barcodes on packages to ensure accuracy of delivery.
  • Inspected packages for signs of damage or tampering.
  • Recorded package information into computer system.
  • Ensured correct address labels were affixed to parcels.
  • Maintained a clean and safe work environment at all times.

Warehouse Associate

OUTREACH CENTER
ORLANDO, FL
02.2016 - 07.2017
  • Put price information on tickets, marking by hand or using ticket-printing machine
  • Compare printed price tickets with entries on purchase orders to verify accuracy and notify supervisor of discrepancies
  • Pin, paste, sew, tie, or staple tickets, tags, or labels to article
  • Receive and respond to customer complaints
  • File copies of orders received, or post orders on records.

Education

Certification In Hospitality Management -

Winter Park Tech
04.2017

Skills

  • Cargo and Freight
  • Active Listening Skills
  • Hotel Reservation Systems
  • Hospitality Operations
  • Call controlling
  • Problem-solving skills
  • Fluent in creole
  • Fluent in french
  • System Documentation
  • Inbound Phone Call Management

Certification

GUEST SERVICE PROFFESIONAL

Languages

  • English, Fluent
  • HAITIEN CREOLE, Native
  • French, Native

Volunteer Experience

Warehouse Associate, 02/2016, 07/2017, OUTREACH CENTER, Orlando, FL

References

JOHANNA D - HOLIDAY INN MANAGER, (407) 714-5443, MANAGERJOHANNAD@EVERWOOD.COM

Timeline

Call Center Representative

TurboTax
04.2022 - 04.2024

Night Auditor/Front Desk

Holiday Inn
01.2021 - 06.2022

Package Sorter

Amazon
01.2018 - 04.2021

Warehouse Associate

OUTREACH CENTER
02.2016 - 07.2017

Certification In Hospitality Management -

Winter Park Tech

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Esthephany Avril