Jessica Menchaca
El Paso
Summary
Reliable and customer-focused team members with 10+ years of experience in retail, customer service, call center operations, and team support. Skilled in cashier operations, freight processing, merchandising, inventory control, and maintaining organized, customer-ready environments. Recognized for strong work ethic, attention to detail, and ability to work efficiently in fast-paced settings while delivering excellent customer service and supporting daily store operations.
Overview
12
12
years of professional experience
Work History
Call Center Representative
TSA Call Center
11.2023 - Current
- Manage high-volume inbound calls and emails while maintaining professionalism and accuracy.
- Provide excellent customer service by resolving passenger inquiries and concerns efficiently.
- Support daily operations by tracking attendance, maintaining records, and coordinating appointments.
- Assist with onboarding and training new team members on procedures and customer interaction standards.
- Monitor live chat support channels and help resolve escalated customer concerns.
- Maintain strong quality performance with an average QA score of 98.69%.
- Work with urgency and attention to detail in a fast-paced, high-volume environment.
Lead Sales Associate
Kirkland’s
07.2023 - 10.2023
- Delivered friendly and efficient customer service in a fast-paced retail environment.
- Operated cash registers and completed transactions accurately and efficiently.
- Opened and closed store operations, including cash handling and daily reporting.
- Unloaded trucks, processed freight, stocked merchandise, and maintained organized stockrooms.
- Assisted with merchandising, markdowns, pricing updates, and recovery tasks throughout the store.
- Helped maintain cleanliness, organization, and safety standards inside the store.
- Supported sales goals, rewards enrollments, and positive customer shopping experiences.
Dental Receptionist
Southwest Celebrity Smiles
03.2023 - 06.2023
- Provided professional customer service while greeting and assisting patients.
- Scheduled appointments, verified information, and maintained organized records.
- Responded to questions regarding services, procedures, and office policies.
- Maintained a clean, welcoming, and organized front office environment.
Sales & Operations Manager
Williams-Sonoma, Inc.
Houston, TX
10.2014 - 10.2022
- Directed daily retail operations including merchandising, inventory control, freight processing, and customer service.
- Trained and supported associates to meet company standards and sales goals.
- Managed cashier operations, customer transactions, and issue resolution.
- Coordinated stock replenishment, inventory accuracy, and stockroom organization.
- Executed merchandising plans, markdowns, and visual presentation standards.
- Conducted safety inspections and supported loss prevention and shrink reduction efforts.
- Completed operational tasks efficiently to support smooth store performance.
Education
High School Diploma -
Andress High School
El Paso, TX01-2003
Skills
- Customer Service
- Cash Handling & POS Systems
- Freight Processing & Stocking
- Merchandising & Store Recovery
- Inventory Control
- Team Collaboration
- Retail Operations
- Loss Prevention Awareness
- Store Organization & Housekeeping
- Training & Coaching
- Problem Solving
- Microsoft Office & CRM Systems
Accomplishments
- Maintained a 98.69% QA score over a 6-month period.
- Selected as Stretch Lead / Stretch Supervisor for leadership and training support.
- Successfully supported teams in achieving sales, operational, and customer service goals.
Timeline
Call Center Representative
TSA Call Center
11.2023 - Current
Lead Sales Associate
Kirkland’s
07.2023 - 10.2023
Dental Receptionist
Southwest Celebrity Smiles
03.2023 - 06.2023
Sales & Operations Manager
Williams-Sonoma, Inc.
10.2014 - 10.2022
High School Diploma -
Andress High School