Esther Aguilar
Rosenberg
Summary
BDC professional with 8+ years in automotive sales and internet lead management. Experienced in high-volume lead handling, appointment setting, and CRM follow-up processes that support consistent showroom traffic.
Known for attention to detail, problem-solving, and bilingual communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC / Internet Sales
Legacy Ford
Rosenberg, TX
12.2024 - Current
- Manage high-volume internet leads through CRM, phone, text and email in a fast-paced environment
- Maintain consistent appointment setting and follow-up process to support store traffic goals
- Confirm appointments and maintain sustain communication to improve show rates
- Adapt quickly to new systems, campaigns, and process changes
- Guide customers through initial prequalification steps prior to management involvement
Internet Sales Professional
Texan Hyundai
Rosenberg, TX
02.2022 - 10.2023
- Managed high-volume internet leads via phone, text, and email
- Negotiated deals and guided customers through financing process
- Generated repeat and referral business through financing process
- Provided exceptional post-sales support, building lasting relationships with customers based on trust and reliability.
Bilingual Sales Professional
Legacy Ford
Rosenberg, TX
09.2021 - 12.2021
- Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
- Delivered full sales process from greeting to delivery
- Engaged customers in bilingual conversations to assess needs and provide tailored vehicle solutions.
- Generated leads through outside prospecting
Sales Professional
Von-Wil Ford
Wharton, TX
05.2017 - 08.2021
- Built strong customer relationships to support repeat business and referrals
- Supported finance department with credit application intake and documentation
- Built dealership online presence and digital lead handling
- Developed negotiation and closing skills
- Coordinated vehicle deliveries and maintained lot readiness for daily operations
Education
Associate of Applied Science - Human Services
Wharton County Junior College
Wharton, TX05-2019
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Bilingual Communication
- Appointment Setting
- High-Volume Call Handling
- Internet Lead Handling
- CRM Management
Certification
Life Insurance License- Active
Timeline
BDC / Internet Sales
Legacy Ford
12.2024 - Current
Internet Sales Professional
Texan Hyundai
02.2022 - 10.2023
Bilingual Sales Professional
Legacy Ford
09.2021 - 12.2021
Sales Professional
Von-Wil Ford
05.2017 - 08.2021
Associate of Applied Science - Human Services
Wharton County Junior College