Summary
Overview
Work History
Education
Skills
Timeline
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Esther Brown

Buford,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Golden Pantry
Dacula, GA
01.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Daycare Teacher

Goddard School
Buford, GA
01.2022 - 05.2022
  • Created a positive, nurturing environment for young students.
  • Supervised children during meal times, playtime, and other activities.
  • Encouraged creativity through art projects and storytelling.
  • Assisted with toilet training and diaper changing when necessary.
  • Taught basic language skills including reading readiness, phonics, writing.
  • Utilized positive reinforcement techniques to promote desired behavior in children.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Adapted teaching methods based on individual student needs.

Customer Service Cashier

Waffle House Restaurant
Dacula, GA
01.2014 - 10.2021
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Education

High School Diploma -

Dacula High School
Dacula, GA
05-2005

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Consultative Sales
  • Report Generation
  • Data Collection
  • Paperwork Processing

Timeline

Customer Service Representative

Golden Pantry
01.2024 - Current

Daycare Teacher

Goddard School
01.2022 - 05.2022

Customer Service Cashier

Waffle House Restaurant
01.2014 - 10.2021

High School Diploma -

Dacula High School

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Esther Brown