Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Esther Carmickle-Ramusi

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

53
53
years of professional experience

Work History

Contract/Project Manager

Retired/Self Employed
03.2000 - 02.2017


  • Partnered with the University of Stellenbosch (ranked third in South Africa) to recruit rural bright South African children for higher education.
  • Annually provided over $50,000 in scholarships for 15 years to students from all over South Africa
  • Gave presentations in rural township high schools, and received referrals from members of parliament.
  • Successfully navigated racism with off campus housing for African children
  • Partnered with U.S organizations to mentor students

Contract/Project Manager

Retired/Self Employed
03.1997 - 03.2003
  • Managed the building of shipping container schools and U.S donations in the rural townships of Langa and Guguletu Cape Town, South Africa.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources
  • Built science labs and library's in rural township schools
  • Created a shoe drive and received U.S donations for 500 pairs of shoes
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.

Discrimination Representative

Social Security Administration
02.1967 - 12.1989
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Monitor alternate dispute resolution status and reported all complaint and mediation activity to higher headquarters.
  • Provided mediation services to informally resolve disputes before filing of informal complaints supporting
  • Compiled, tracked and monitored statistical data for accuracy and compliance with federal guidelines.

Claims Representative/Claims Adjuster

Social Security Administration
02.1964 - 02.1967
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Streamlined the authorization process for faster approvals, resulting in reduced wait times for clients.
  • Enhanced client satisfaction by providing efficient and accurate authorization services.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
  • Substantiated legitimate claims and denied unjustified claims.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.

Education

Bachelor of Arts -

Chicago State University
Chicago, IL

Skills

  • Project Scheduling
  • Cost Control
  • Meeting facilitation
  • Technical knowledge
  • Project Planning
  • Strategic Planning
  • Vendor Sourcing

Affiliations

  • President of the Cape Town chapter of the National Council of African Women (NCAW-South Africa's oldest female organization)
  • Honorary Member of the Golden Key Society
  • Former Cape Town South Africa President of the Links Incorporated (2001)

Timeline

Contract/Project Manager

Retired/Self Employed
03.2000 - 02.2017

Contract/Project Manager

Retired/Self Employed
03.1997 - 03.2003

Bachelor of Arts -

Chicago State University

Discrimination Representative

Social Security Administration
02.1967 - 12.1989

Claims Representative/Claims Adjuster

Social Security Administration
02.1964 - 02.1967

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Esther Carmickle-Ramusi