Esther Diaz
Miami,FL
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Financial Services
Baptist Health South Florida
01.2022 - Current
- Improved patient satisfaction by providing timely and accurate financial information.
- Streamlined billing processes for increased efficiency and set up patient payment plans.
- Enhanced revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Verified insurance eligibility and filed medical claims
- Communicated with patients, family members, insurance providers and attorneys.
- Partnered with the claim department in order to assist the patient with proper processing of claims.
Billing Agent/Billing Supervisor
Southern Warehouse & Cartage
05.2021 - 09.2021
- Communicated with terminal managers and dispatchers daily for driver settlements and payroll
- Processed driver proof of deliveries and verified port documentation
- Billed customers for freight moved through ports
- Handled customer disputes and inquiries
- Supervised the billing department ensuring billing accuracy and deadlines being met.
Sales Training Director- Independent Contractor
Swiftbooks
01.2021 - 02.2021
- Created Sales Training for new company
- Provided career development of Team Members through direct performance feedback and job coaching
- Training lasts anywhere from 2-4 weeks.
Insurance Agent
Assurant
06.2019 - 01.2021
- Handled high volume call center inquiries
- Sold Renters, Manufactured Home, and Classic Car Insurance
- Partnered with Team and Underwriters for customer approvals
- Excellent customer service skills.
Safety Manager
Scs Logistics Llc
06.2015 - 05.2019
- In charge of Department of Transportation Compliance and audits
- Conducted Trainings and meetings for drivers
- Created company policies and guidelines
- Created and maintained driver qualification files
- In charge of pre-employment and random quarterly drug testing
- Processed insurance claims
- Processed DMV transactions for new license plates and renewals
- Processed quarterly fuel taxes for company and owner operators.
Residential Services Sales Associate/ Retention Specialist Call Center
AT&T
09.2003 - 06.2015
- Consulted with customers recommending & selling telecommunications products
- Processed service order requests, input order, for installation, removal or changes of telecommunication services, billing inquiries and adjustments
- Trained an average of 1-8 new Sales Associates
- Handled position as on the floor Team Lead assisting my peers with work orders, customer escalations, while encouraging sales
- Branch Sales Coach for the Business Department, coaching Sales Managers and Agents
- Observed recorded calls for Quality Assurance and coached Agents on strengths and weaknesses.
Education
Miami Coral Park Senior High
01.1999
Skills
- Bilingual in both English & Spanish (Proficient in Written & Verbal)
- Management & Training
- Sales, Customer Service, Billing and Collections
- Proficient in Microsoft Office, CRM, RevCycle, and Soarian
References
Available upon request.
Certification
Notary Public
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Financial Services
Baptist Health South Florida
01.2022 - Current
Billing Agent/Billing Supervisor
Southern Warehouse & Cartage
05.2021 - 09.2021
Sales Training Director- Independent Contractor
Swiftbooks
01.2021 - 02.2021
Insurance Agent
Assurant
06.2019 - 01.2021
Safety Manager
Scs Logistics Llc
06.2015 - 05.2019
Residential Services Sales Associate/ Retention Specialist Call Center
AT&T
09.2003 - 06.2015
Miami Coral Park Senior High
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