Esther Garcia
Hondo
Summary
Bringing nearly two decades of administrative expertise, specializing in customer service, office management, and records management systems. Proven ability to enhance back-office operations and staff training, ensuring efficient workflow and exceptional client relations. Eager to contribute skills and experience to a new role as an Office Manager.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Cash Receipts Clerk
Medina County Treasurer Office
Hondo
02.2025 - Current
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Verified accuracy of all paperwork prior to submitting it for processing.
- Processed payments, verified customer information and entered data into the system.
- Organized information into databases, spreadsheets, and documents using advanced computer skills.
- Assisted department personnel in completion of routine tasks to meet deadlines.
- Compiled data and created detailed reports for management review.
HIM Technician
Medina Regional Hospital
Hondo
07.2023 - 02.2025
- Maintained confidentiality of patient health information as required by HIPAA regulations.
- Managed incoming faxes from outside providers by verifying contents before routing them appropriately.
- Resolved discrepancies between hardcopy documents and electronic versions stored in the database system.
Administrative Assistant
Hondo
04.2004 - 07.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity.
- Safety Coordinator
- Emergency Preparedness Team for Medina County
- Oversee all Medical Provider's Texas Vaccine (immunization program) Inventory in Medina County.
Mechanical Finish
James Avery Artisan Jewelry
Hondo
09.1998 - 02.2003
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Evaluated final product's overall performance, reliability and safety.
- Identified deficiencies in mechanical processes to develop improvements.
- Drafted assemblies, models, and other technical drawings.
Hospital Courier
Hondo
08.1992 - 07.1999
- Followed all safety protocols and took necessary precautions while providing care.
- Coordinated and executed transport of sick and injured patients to & from hospital.
- Drop off & delivered medical supplies to all Medical Clinics in Medina County (Hondo, Devine & Castroville).
- Maintained inventory hospital's medical supplies for the medical providers.
Casting Laborer
Hondo
05.1987 - 08.1990
- Casting dept- cast pedestals & tile.
- Safety Coordinator.
Education
GED -
Hondo High School
Hondo, TXSkills
- Customer Service
- Cash Deposit Preparation
- Records Management Systems
- Phone Call Answering
- Employee Training
- Customer and Client Relations
- Back Office Operations
- Office Management
- Excel Spreadsheets
- Staff Management
Certification
- CPR & Stop the Bleed Certification
- Cybersecurity Awareness
- FEMA Certified
- Health Disability & Equity
- Effect of Disasters on Mental Health
- Homelessness for Public Health
- Fundamentals of Epidemiology
- Motivational Interviewing
- Community Engagement & Cultural Competence
- Texas Human Trafficking
- Union Pacific Hazardous Materials
- Local Rabies Control
- Blood Drives Coordinator
Timeline
Cash Receipts Clerk
Medina County Treasurer Office
02.2025 - Current
HIM Technician
Medina Regional Hospital
07.2023 - 02.2025
Administrative Assistant
04.2004 - 07.2023
Mechanical Finish
James Avery Artisan Jewelry
09.1998 - 02.2003
Hospital Courier
08.1992 - 07.1999
Casting Laborer
05.1987 - 08.1990
GED -
Hondo High School