Esther Hernandez
Dover,NH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Mass General
07.2017 - 03.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Patient Access Emergency Room Supervisor
Northeast Baptist
05.2005 - 06.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
Indio High School
Indio, CA06.1978
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
Timeline
Patient Access Representative
Mass General
07.2017 - 03.2024
Patient Access Emergency Room Supervisor
Northeast Baptist
05.2005 - 06.2017
High School Diploma -
Indio High School
Similar Profiles
Atul PhadkeAtul Phadke
Software/Research Intern at Mass GeneralSoftware/Research Intern at Mass General
Mario MonteiroMario Monteiro
Inventory Specialist at Mass General Brigham Mass General BrighamInventory Specialist at Mass General Brigham Mass General Brigham
Joel AtemnkengJoel Atemnkeng
Transporter at Mass General BrighamTransporter at Mass General Brigham
Rubia JacksonRubia Jackson
Housekeeper at Special Crew New EnglandHousekeeper at Special Crew New England
Michael RivesMichael Rives
Commercial Painter at Progressive PaintingCommercial Painter at Progressive Painting