Esther Inyang
Summary
A motivational leader with a solutions based mentality. Also experienced with advanced supervisory, team building and customer service skills. With a knack of stepping into roles and quickly making positive changes to drive company success. Focused on recruiting, hiring, training and motivating qualified teams with morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Store Manager
H&M Hennes & Mauritz
Joliet, Illinois
04.2021 - Current
- Analyzed business performance data and forecasted business results for the Area Team by partnering with the department mangers and visuals to ensure all products are highlighted with seasonality according the trends and corporate strategies.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve company goals and promote staff participation and team building.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted in employee recruitment, hiring and interview processes also develop employee orientation and training programs for new hires.
- Collaborated with our area team members in designing strategies that would improve overall quality of services offered by the company.
Assistant Store Manager
Forever 21
Orland Park, IL
06.2013 - 04.2021
- Ensured proper organization of the store, replenish merchandise, responded to customer complaints and answered questions in a timely and knowledgeable manner.
- Collaborated with district manager and corporate team to identify opportunities, develop timely solutions and create action plans.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Increased profits 82% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Proactively identified and solved complex problems that impacted operations/visual management and the business direction.
Beauty Advisor/Manager
Lancome
DeKalb, IL
10.2011 - 01.2013
- Evaluated customer skin to determine unique conditions and skin type.
- Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Maintained a calm, professional and fully functional facility at all times.
Education
Master of Science - Public Health
Aurora University
Aurora, IL2020
Bachelor of Science - Psychology
Northern Illinois University
Dekalb, IL2014
Skills
- Effective problem solver
- Excellent time management
- Effective workflow management
- Detail-orientated
- Employee Supervision and Motivation
- Store Operations Oversight
Affiliations
- Member, AYAYA (Akisan Youth And Young Adults) Mentoring program in Nigeria (2011 - Present)
Timeline
Store Manager
H&M Hennes & Mauritz
04.2021 - Current
Assistant Store Manager
Forever 21
06.2013 - 04.2021
Beauty Advisor/Manager
Lancome
10.2011 - 01.2013
Master of Science - Public Health
Aurora University
Bachelor of Science - Psychology
Northern Illinois University