MARIA GODINEZ
Antioch,CA
Summary
Highly capable of Management professional.Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Store Manager
Cvs
Oakland, CA
11.2017 - Current
- Promoted from Team Leader to Assistant Manager within 1 month
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Scheduled and led weekly store meetings for all employees.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Rotated stock to ensure optimum appeal and minimize shrinkage
Field Manager
BA HOUSE CLEANING
Hayward Ca
03.2016 - 09.2016
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Met all customer call guidelines including service levels, handle time and productivity.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Updated customer orders from start to finish in an accurate and timely manner.
Store Manger
Rite Aid
Pacifica, CA
10.2013 - 02.2016
- Facilitated inter-departmental communication to effectively provide customer support.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Provided accurate, specific and timely performance feedback for CSRs.
- Identified individual development needs with appropriate training.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Fostered an environment which encouraged continual process improvements.
- Updated customer orders from start to finish in an accurate and timely manner.
- Effective liaison between customers and internal departments.
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Maintained accurate records of past due customer account activity.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
Store Manager
Dollar Tree
Berkeley, CA
01.2010 - 10.2013
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Provided accurate, specific and timely performance feedback for CSRs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Updated customer orders from start to finish in an accurate and timely manner.
Assistant Manager
Walgreens
Berkeley, CA
01.2000 - 10.2009
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Facilitated inter-departmental communication to effectively provide customer support.
- Identified individual development needs with appropriate training.
- Provided accurate, specific and timely performance feedback for CSRs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Effective liaison between customers and internal departments.
- Managed work flow to exceed quality service goals.
Education
High School Diploma -
Fremont High School
5 1994
Skills
- Exceptional interpersonal communication
- Skilled trainer
- Excellent time management skills
- Effective problem solver
- Process improvement specialist
- Effective workflow management
- Customer-focused
- Microsoft Outlook, Word and Excel
- Inventory control
- Effective problem solver
- Skilled trainer
- POS system
- Retail Inventory Management
- Operations Management
- Team Development
- Store Merchandising
- Customer Service Management
- Employee Training
- Shift Scheduling
- Payroll Management
- Team Leadership
- Order Management
- Sales Strategies
- Shift checklists
- Recruiting and Hiring
- Reliable
- Store opening and closing procedures
- Performance Reviews
- Training and mentoring
- Cash Management
- Policies and Procedures
- Employee supervision and motivation
Timeline
Store Manager
Cvs
11.2017 - Current
Field Manager
BA HOUSE CLEANING
03.2016 - 09.2016
Store Manger
Rite Aid
10.2013 - 02.2016
Store Manager
Dollar Tree
01.2010 - 10.2013
Assistant Manager
Walgreens
01.2000 - 10.2009
High School Diploma -
Fremont High School