Esther Ioane
San Jose,California
Summary
My experience in property management excels in tenant relations, team building, financial budgeting and Fair Housing policies. Expert in enhancing occupancy rates and ensuring compliance, while offering robust administrative support. Skilled in both eviction procedures,property management and Tax Credit. I bring a vibrant approach to achieving operational relationship and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Property Manager
AMC PROPERTY MANAGEMENT
San Jose, CA
12.2024 - Current
- Property takeover on December 17, 2024.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Oversaw daily operations, maintenance, and administration of various properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Property Manager
Winn Residential
San Jose, California
09.2016 - 12.2024
- Managed and oversaw operations, maintenance, and administration. rent collections, security deposits, and other income sources.
- Oversaw projects for major updates on shared facilities on-site.
- Participated during TCAC, CalHFA & City of San Jose inspections.
- Tax Credit annual recertification experience of eight years.
- Drafted and monitored budgets for overall maintenance and operations.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Assistant Manager
FPI Management
Antioch, California
07.2008 - 09.2016
- Conducted informative and personalized tours, resulting in new leases.
- Managed day-to-day activities involving tenants, pending work orders, and scheduled visits.
- Updated rental listings on various websites regularly with accurate information about availability, features, pricing.
- Processed applications received from prospective tenants verifying credit history, employment status.
Education
Associate of Arts - Business Administration And Management
Seattle Pacific University
Seattle, WASkills
- Financial budgeting and reporting
- Compliance monitoring - TCAC, CalHFA, City of San Jose
- Multi-family property management
- Housing quality standards
- Occupancy standards
- Asset management
Timeline
Property Manager
AMC PROPERTY MANAGEMENT
12.2024 - Current
Property Manager
Winn Residential
09.2016 - 12.2024
Assistant Manager
FPI Management
07.2008 - 09.2016
Associate of Arts - Business Administration And Management
Seattle Pacific University
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