Esther Joseph
Miami
Summary
Dedicated and disciplined security professional with experience in access control, surveillance monitoring, patrolling, and conflict resolution. Strong background in supervision, customer service, and operations management, with proven ability to maintain safety and order in high-traffic and regulated environments. Bilingual in English and Creole, with excellent communication and leadership skills.
Finance professional equipped to deliver accurate financial records and support business operations. Known for collaborating effectively with teams and consistently meeting deadlines. Adept at utilizing accounting software and Excel, with keen eye for detail and commitment to accuracy.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Aston Martin Residents
- Managed front desk operations, ensuring seamless guest check in and inquiries.
- Coordinated scheduling for appointments, meetings, and special events.
- Maintained accurate records of visitor logs and communications.
- Managed multi-line phone systems, directing calls efficiently to appropriate departments.
- Processed visitor check-ins and security protocols, ensuring compliance with company policies to protect resident.
- Handled customer inquiries and complaints promptly, fostering positive guest relations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Accounting Intern
Elliot’s Business Services
2026 - Current
- Assisted in preparing financial statements and reports for management review.
- Conducted data entry tasks, ensuring accuracy of financial records on the program quickbooks.
- Collaborated with team members to streamline invoice processing workflows.
- Learned compliance regulations and best practices within accounting standards.
- Developed strong client relationships through effective communication, timely responses, and professional demeanor.
- Prepared working papers, reports and supporting documentation for audit findings.
Security Officer
Marksman Security
01.2025 - Current
- Monitor premises through patrols and surveillance systems to ensure safety and compliance.
- Enforce access control procedures, verifying identification and preventing unauthorized entry.
- Respond to incidents promptly, diffusing conflicts and de-escalating situations when necessary.
- Provide security support during events, ensuring crowd control and orderly conduct.
- Collaborate with team members and law enforcement when required to maintain a secure environment.
- Responded to incidents, providing immediate assistance and reporting discrepancies.
- Collaborated with law enforcement during emergency situations to enhance response efficiency.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Manager / VR & Arcade Division
Dezerland Park
01.2020 - 01.2025
- Supervised daily operations of the Arcade, Virtual Reality, and Skating sections, including staffing, scheduling, and inventory control.
- Oversaw employee performance, ensuring adherence to safety protocols and customer service standards.
- Troubleshot technical issues with VR equipment and managed event logistics.
- Consistently ensured guest safety and satisfaction in a high-volume entertainment environment.
- Oversaw daily operations to ensure optimal guest experiences and safety compliance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Front Desk Attendant
Sole Mia
2022 - 01.2023
- Secured and monitored building access for residents, visitors, and contractors.
- Reviewed reports, managed mail distribution, and oversaw daily front desk operations.
- Conducted security rounds and monitored cameras to ensure resident safety.
- Managed check-in and check-out processes efficiently, ensuring timely service for all visitors.
- Collaborated with housekeeping to ensure rooms met cleanliness standards before guest arrivals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Graduate -
North Miami Senior High School
01.2021
Bachelor of Arts - Accounting And Finance
University of Fort Lauderdale
Fort Lauderdale, FL01-2026
Skills
- Communications
- Problem Solving
- Leadership
- Microsoft Word
- Excel
- Powerpoint
- Operations Management
- Team Management
- Project Management
- Retail Sales
- Scheduling
- Supervising Experience
- Data Entry
- Great Customer Service
- Physical fitness
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Appointment scheduling
- Oral and writing communication
- File organization
- Front office management
- Guest relations
- Skilled in Quickbooks
LANGUAGES
English & Creole
Timeline
Security Officer
Marksman Security
01.2025 - Current
Manager / VR & Arcade Division
Dezerland Park
01.2020 - 01.2025
Front Desk Receptionist
Aston Martin Residents
Accounting Intern
Elliot’s Business Services
2026 - Current
Front Desk Attendant
Sole Mia
2022 - 01.2023
Graduate -
North Miami Senior High School
Bachelor of Arts - Accounting And Finance
University of Fort Lauderdale
AWARDS, CAREER, & HONORS
Student of the month (3x), Athlete of the month (2x), Freshman of the year, Physical Education rising star, Scholar award, Scoring leader, 1st Team All- South Region, Basketball Athlete since 2014