Summary
Overview
Work History
Education
Skills
Timeline
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Esther Lane

Esther Lane

Mechanicsville,VA

Summary

Skilled customer service representative with 13 years of experience in sales, technical support, and account management. Proven track record of consistently meeting and exceeding performance metrics, with a strong background in promoting products and services. Proficient in order entry, data entry, and upselling.

Overview

13
13
years of professional experience

Work History

Account Expert

T-Mobile
07.2013 - 11.2024
  • Answered calls from customers and managed their accounts
  • Offered sales and ancillaries
  • Promoted to Senior Expert in 2016
  • Frequently awarded for top metrics
  • Finished many months in the top 10
  • Most recently, finished number one on my team for the month of October
  • Last 4 years were remote
  • As such, I have my own dual monitors, wireless keyboard, wireless mouse, and noise canceling headphones

Car Insurance Agent

Elephant Auto insurance
12.2011 - 04.2013
  • Answered calls from customers looking for a lower rate on auto insurance
  • Right fit customers with premium packages
  • Offered ancillaries such as roadside assistance, rental reimbursement, and gap coverage
  • Was top rep in the site for 4 months straight in 2012
  • In 2012, helped pilot a new mentor program

Education

Some college - Biblical Studies

Blue Ridge Bible college
Rocky Mount, VA
05.1990

Skills

  • Order Entry
  • Sales
  • CRM Software
  • Technical Support
  • Data Entry
  • Upselling
  • Account Management

Timeline

Account Expert

T-Mobile
07.2013 - 11.2024

Car Insurance Agent

Elephant Auto insurance
12.2011 - 04.2013

Some college - Biblical Studies

Blue Ridge Bible college

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Esther Lane