Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Certification
Work Availability
Timeline
Hi, I’m

Esther Lee

Union City,OK
Esther Lee

Summary

Proven leader with extensive experience at Fielder Theaters LLC, adept in staff supervision and customer service. Excelled in fostering team motivation and streamlining operations, significantly enhancing customer satisfaction. Skilled in money handling and problem-solving, consistently ensuring operational excellence and business growth. Achieved notable improvements in performance and service quality through strategic decision-making and effective team leadership.

Overview

7
years of professional experience

Work History

Fielder Theaters LLC

Assistant Manager
03.2022 - 12.2024

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Target

Retail Sales Associate
09.2020 - 01.2022

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.

B&B Theaters

Assistant Manager
08.2017 - 03.2020

Job overview

  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Union City High School
Union City, OK

High School Diploma
05-2014

University Overview

  • 3.7 GPA
  • Ranked in Top 12% of class
  • Extracurricular Activities: Volleyball, Softball, MMA
  • FFA Member
  • Relevant Coursework: Graphic Design & Microsoft Course 1&2

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff supervision
  • Task delegation
  • Employee scheduling

Interests

  • Cooking
  • Avid Reader
  • Horseback Riding
  • Knitting and Crocheting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.

Work Preference

Work Type

Part Time

Work Location

Hybrid

Important To Me

Work-life balancePaid time offPersonal development programs

Certification

  • Online Marketing Certified Professional (OMCP) - OMCP Organization.
  • Search Engine Optimization (SEO) Certification Course – ClickMinded.
  • eMarketing Association Certified eMarketer (CeM) - eMarketing Association.
Availability
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Timeline

Assistant Manager

Fielder Theaters LLC
03.2022 - 12.2024

Retail Sales Associate

Target
09.2020 - 01.2022

Assistant Manager

B&B Theaters
08.2017 - 03.2020

Union City High School

High School Diploma

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Esther Lee