Esther Matlock
Cashier/driver
Keota,OK
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Rural Mail Carrier
USPS
Keota, OK
01.2012 - 07.2022
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Cashier Team Lead
Keota Lions Den
Keota , OK
10.2006 - 10.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Facilitated and logged store opening, closing and shift changes.
- Received and processed customer payments.
- Answered customer questions and helped find specific items.
- Processed both cash and card purchases and returns.
- Maintained stock to meet expected customer demand.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Education
Basic - Basic
Spiro High School
Spiro, OK 08.1983 - 05.1986
Skills
Mail-sorting and delivery sequence
Local area route knowledge
Registered mail protocols
Delivery records
Route Navigation
Change-of-address orders
Teamwork and Collaboration
Interpersonal Communication
Problem-Solving
Training and Development
Multitasking Abilities
Good Telephone Etiquette
Dependable and Responsible
Decision-Making
Attention to Detail
Timeline
Rural Mail Carrier
USPS
01.2012 - 07.2022
Cashier Team Lead
Keota Lions Den
10.2006 - 10.2015
Basic - Basic
Spiro High School
08.1983 - 05.1986