Esther Cindy Mills
Charleston,TN
Summary
Dynamic healthcare executive with a proven track record at CHI Memorial, driving program growth and operational excellence. Expert in strategic planning and relationship building, successfully expanding oncology services and enhancing network performance. Recognized for innovative solutions and effective communication, fostering collaboration among diverse teams to achieve outstanding patient outcomes.
Overview
33
33
years of professional experience
Work History
Mkt VP Oncology and Specialty Service Lines
CHI MEMORIAL
04.2015 - Current
- Leads growth and development of Oncology and Multi-Specialty network of 13 sub-specialty programs, including 2 acute care departments (hospitalists and critical care)—market leader in 11 of the supervised service lines.
- Works collaboratively with physicians and service line staff to develop new deliverables and cutting-edge services with patient-focused metrics.
- Drives creative service planning for all managed areas using innovation and consumer analysis strategies.
Operations Manager/Interim Director Cardiovascular Services
Ascension, Sacred Heart
01.2012 - 01.2015
- Provided operational oversight of Internal Medicine, Bariatrics and Palliative Care programs in addition to Interim Director of Cardiovascular service line.
- Realized growth in Cardiology service from 5-15 providers and 6 service locations in 24 months (about 2 years).
Regional Practice Manager
Baptist Medical Group
01.2010 - 01.2012
- Led operations management and daily site supervision of four outpatient clinics, including Plastic Surgery, Internal Medicine/Pediatrics, Family Practice, and Urgent Care.
- Achieved high retention rates through the development of the First Year Benefited Employee Engagement program.
- Developed and implemented an orientation program for new leaders.
- Developed a system of rewards and recognition programs for the medical group.
- Spearheaded and implemented new projects to expand the scope of services.
Compliance Coordinator
Piedmont Pulmonary Consultants, P.C
01.2002 - 01.2009
- Provided clinical compliance for Pulmonary testing and Respiratory Therapy treatment modalities.
- Developed policy and procedures, staff training curriculum, and patient education materials.
- Managed radiology compliance for practice.
- Collaborated with physician management team for continuous process improvements.
Respiratory Therapist/Clinical Services Director
Northwest Regional Hospital
01.1996 - 01.2002
- Accountable for clinical areas of state hospital with long term acute care residents.
- Managed areas included Respiratory Therapy Department, Central Supply, and Employee Health Clinic.
- Chair of Medical Equipment Management Committee.
- Participated as a member of the Infection Control Committee.
- Initiated database equipment monitoring program that led to decreased budgetary spending by 60% in first year.
- Standardized employee training programs, resulting in increased retention rates and higher patient satisfaction.
Respiratory Therapy Manager
Bio - Tech
01.1993 - 01.1996
- Performed home visits for DME customers as pertained to areas of oxygen delivery, CPAP set-up, home apnea monitoring, and home ventilator monitoring.
- Performed marketing to POS physician contacts, procuring new business through networking and community health screenings.
Education
Juris Doctor -
William Howard Taft University: Taft Law School
Santa Ana, CA09-2025
Business Analytics -
Cornell University
Ithaca, NY01.2022
AAS - Respiratory Therapy
Coosa Valley College
Rome, GA01.1993
BBA - Healthcare Administration
Bryan College
Dayton, TNSkills
- Program growth and expansion
- Efficiency improvement strategies
- Physician contracting and alternative compensation models
- Network performance monitoring
- Grant Management
- COE development
- Operational turnaround strategies
- Clinical partnership development
- Strategic planning
- Data analysis
- Effective communication
- Innovation management
- Partnerships and affiliations
- Results-driven
- Relationship building
- Competitor trends
- Healthcare operations
- Team leadership
- Corporate communications
Accomplishments
• Received Divisional PE award for Innovation
• Created Multi-Specialty Care Delivery Model, driving increased access to rural areas
• Designed and led New Leader orientation program
• Excellent reputation for Physician relations
• Expert in Coaching and Development
• Expert in Operational Effectiveness strategies
• Reputation for being a visionary leader
• Excellent record for financial success/ROI strategies
• Created Multi-Specialty Care Delivery Model, driving increased access to rural areas
• Designed and led New Leader orientation program
• Excellent reputation for Physician relations
• Expert in Coaching and Development
• Expert in Operational Effectiveness strategies
• Reputation for being a visionary leader
• Excellent record for financial success/ROI strategies
Timeline
Mkt VP Oncology and Specialty Service Lines
CHI MEMORIAL
04.2015 - Current
Operations Manager/Interim Director Cardiovascular Services
Ascension, Sacred Heart
01.2012 - 01.2015
Regional Practice Manager
Baptist Medical Group
01.2010 - 01.2012
Compliance Coordinator
Piedmont Pulmonary Consultants, P.C
01.2002 - 01.2009
Respiratory Therapist/Clinical Services Director
Northwest Regional Hospital
01.1996 - 01.2002
Respiratory Therapy Manager
Bio - Tech
01.1993 - 01.1996
Juris Doctor -
William Howard Taft University: Taft Law School
Business Analytics -
Cornell University
AAS - Respiratory Therapy
Coosa Valley College
BBA - Healthcare Administration
Bryan College