Esther Monge
Saint Cloud,FL
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Hardworking and detail-oriented, with a proven track record of warmly welcoming patients and supporting their needs. Quick learner, proficient in office support tasks, and enhances operations by staying on top of patients' and staff needs.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Women's Health Specialists of Central Florida
St. Cloud, USA
07.2016 - Current
- Patient services coordination, verification of insurance coverage, assisting physicians, and space management.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Health Services Administration Internship
ONCOVA Clinical Research
St. Cloud, USA
03.2017 - 05.2017
- Management of the research setting, strategic plan development.
- Analyzed key performance indicators to identify effective strategies.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Sales Associate
Clarks Bostonian
Orlando, USA
08.2013 - 03.2015
- Engagement with customers, providing outstanding service.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
Education
BS - Health Services Administration
Universidad del Este
Orlando, FL01.2017
Associate - Physical Therapy Assistant
University of Puerto Rico
Puerto Rico01.2012
Skills
- Customer service
- Logistics and Purchasing
- Quality patient care
- Decision making
- Problem Solving
- Organized Performer
- Staff training
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
Health Services Administration Internship
ONCOVA Clinical Research
03.2017 - 05.2017
Medical Office Assistant
Women's Health Specialists of Central Florida
07.2016 - Current
Sales Associate
Clarks Bostonian
08.2013 - 03.2015
BS - Health Services Administration
Universidad del Este
Associate - Physical Therapy Assistant
University of Puerto Rico
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