Esther Montgomery
Manchester,CT
Summary
Compassionate Patient Access Associate known for high productivity and efficient task completion. Possess specialized skills in patient registration, insurance verification, and data entry accuracy. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline access processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Associate II
Connecticut Children’s
Hartford, USA
01.2024 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
- Verified insurance coverage for services provided by the facility
- Collected co-pays and other payments from patients at time of service
- Ensured accuracy of all data entered into computer system
- Scanned documents into electronic medical records system
- Created new patient accounts in EMR system as needed
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Aided internal departments when needed
- Answered phones promptly in a professional manner
- Collaborated with other departments to ensure quality customer service was delivered
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information
- Obtained necessary signatures for privacy laws and consent for treatment
Patient Access Associate
Connecticut Children’s Center
Hartford, USA
01.2015 - 01.2022
- Scheduling of outpatient visits for Radiology, Neuro-diagnostic, Sleep Lab, Audiology, Speech, Occupation Therapy, and Physical Therapy
- My current focus is MRI scheduling and scheduling utilization and fill rates
- Serve as a liaison between outpatient facilities, patients/families and clinical staff
- Substantial telephone contact with physician’s offices and numerous internal departments
- Pre-registration for outpatient services
- Responsible for verifying and obtaining patient demographic and insurance information
- Bring situational awareness to the DMS board during huddle
- Provide general comfort for families in a very stressful situation
Administrative Associate I
Hartford, USA
07.2007 - 02.2015
- Pre-pulling of files for in-patient services in advance of patient care
- Responsible for gathering pre-registered labels for same day service
- Retrieve authorizations from physician’s office
Administrative Associate II
Hartford, USA
10.2005 - 07.2007
- Schedule appointments, meetings and coordinate conferences
- Formatting evaluation reports for conference
- Register, check in patients and collect co-payments as required
- Provide overall clerical support, assist clinicians with patient files and maintain inventory
Administrative Associate II
Hartford, USA
05.2001 - 09.2005
- Appointment scheduling for staff of multiple disciplines
- Insurance billing using HCFA 1500 forms, verifying insurance information and data entry
Education
Associates of Science - Respiratory Care
CT State Community College
05.2025
Associates of Science - Social Services
Manchester Community College
05.1997
Affiliations
- AARC Membership
- American Heart Associate
Certification
- Certified Healthcare Access Associate
Timeline
Patient Access Associate II
Connecticut Children’s
01.2024 - Current
Patient Access Associate
Connecticut Children’s Center
01.2015 - 01.2022
Administrative Associate I
07.2007 - 02.2015
Administrative Associate II
10.2005 - 07.2007
Administrative Associate II
05.2001 - 09.2005
Associates of Science - Respiratory Care
CT State Community College
Associates of Science - Social Services
Manchester Community College
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