Esther Pena
Rising Tide QSC
VIRGINIABEACH,VA
1
Language
9
years of professional experience
Experienced Area Supervisor with a strong record in team management, sales growth, task delegation, and multi-unit operations. Known for maintaining standards, supporting staff, and keeping daily workflows efficient and compliant.
Work History
Area Surpervisor
2 Years 11 Months- Supervised daily operations across assigned areas, ensuring consistent service quality and workflow adherence.
- Monitored compliance with company standards, correcting issues before impacting customer experience.
- Coached team members on procedures, safety practices, and performance expectations.
- Coordinated staffing needs and shift coverage to maintain smooth operational support.
- Resolved customer concerns promptly, preserving service consistency and issue resolution.
Area Supervisor
5 Years 8 Months- Directed daily area operations to maintain workflow consistency and staffing coverage.
- Coordinated team assignments, prioritizing tasks to meet service and production expectations.
- Monitored quality standards and addressed performance issues to support reliable output.
- Trained staff on procedures, safety practices, and operational expectations.
- Resolved escalated concerns promptly to minimize disruption and maintain morale.
- Communicated updates across departments to align priorities and maintain smooth operations.
Education
High School Diploma
Skills
Operations management
Performance management
Quality assurance
Operational efficiency
Operational oversight
Task management
Team management
Cross-functional coordination
Accomplishments
2023 Mid Manager Award
2024 Mid Manager Award
2024 Outstanding Operations Constrictor
2025 Mid manager Award
Languages
Spanish
Native or Bilingual
Timeline
Area Surpervisor
Rising Tide QSC
11.2023 - CurrentRead More
Area Supervisor
Susdewitt Enterprises
03.2018 - 11.2023Read More
Centro Educativo Cristo Obrero
High School Diploma
Read More